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Hi,
I'm facing an issue where the videos I downloaded from the SD card have no sound at all. Sound recording is enabled, and when I view the videos on my phone through the app, they have sound.
Please help me
Thank you
Hi,
Please confirm the following information for the reported issue.
1. Is your model number TC71 rather than Tapo C210?
2. Please update your Tapo app if it's not the latest one. Please try to download the SD card video on a different phone > Tapo app and check if the problem remains.
3. Please check if the downloaded video has sound on the Tapo app > camera's Live View > Playback & Download > Download page.
Best Regards
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