Picture quality

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Picture quality

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Picture quality
Picture quality
2025-02-02 21:23:16 - last edited 2025-03-14 11:02:06
Model: Tapo C320WS  
Hardware Version: V1
Firmware Version:

Hi

 

I have the tapo outdoor camera , currently using it in doors to video outside untill I can get it installed outside. 

 

The picture/video is crystal clear one moment then the next you cannot see anything.

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1 Accepted Solution
Re:Picture quality -Solution
2025-02-10 12:32:21 - last edited 2025-03-14 11:02:06

  @Ctilley91 

Hi,
Please confirm the following information for the reported issue.
  1. Do you have a problem at night or daytime?
  2. Is the camera placed behind a window?
  3. Could you please send us a video showing the reported issue? You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and send me(@Solla-topee) the link via a private message.
Best Regards

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Re:Picture quality -Solution
2025-02-10 12:32:21 - last edited 2025-03-14 11:02:06

  @Ctilley91 

Hi,
Please confirm the following information for the reported issue.
  1. Do you have a problem at night or daytime?
  2. Is the camera placed behind a window?
  3. Could you please send us a video showing the reported issue? You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and send me(@Solla-topee) the link via a private message.
Best Regards

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#2
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