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Tapo camera détection works as expected during thé day up to 8:00 pm. Last Night we arrived home at 00:00 am, the Night vison was triggered (lights turned on). But I checked the recordings and I could not find anything for that time. All the rexordings I see start from 8:00 am
Hi,
Please confirm the following information for the reported issue.
1. Have you stored the video recordings on the SD card or our cloud server?
2. If you have stored the video recordings on the inserted SD card, please check the following information.
1) Go to the camera's Device Settings > Storage & Recording > Recording Schedule page, and send me a picture of this page.
2) Please go to the camera's Playback & Download > Playback > SD card page, select the date(00:00 is the start time of a new day), and then send me a picture of this page.
3. On the Tapo app > Home tab > Bell icon > your camera page, can you send me the picture of the notification you received when you arrived home at 00:00?
Best Regards
Hi,
Please confirm the following information for the reported issue.
1. Have you stored the video recordings on the SD card or our cloud server?
2. If you have stored the video recordings on the inserted SD card, please check the following information.
1) Go to the camera's Device Settings > Storage & Recording > Recording Schedule page, and send me a picture of this page.
2) Please go to the camera's Playback & Download > Playback > SD card page, select the date(00:00 is the start time of a new day), and then send me a picture of this page.
3. On the Tapo app > Home tab > Bell icon > your camera page, can you send me the picture of the notification you received when you arrived home at 00:00?
Best Regards
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