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C500 V2, upward pan not working

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C500 V2, upward pan not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C500 V2, upward pan not working
C500 V2, upward pan not working
2025-02-24 19:44:09
Model: Tapo C500  
Hardware Version: V2
Firmware Version: 1.0.6

Hello,

 

I have a Tapo C500 v2 camera running firmware version 1.0.6. I’ve noticed an issue where, at times, when I try to pan the camera upwards, it doesn’t respond. The other directions work fine, but this happens intermittently. I did reset the device a couple of times, but it didn't work.

 

Could you please advise on how to resolve this?

 

Thank you.

 

 

Normal view: It will pan up

 

Error view: It won't pan up

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3 Reply
Re:C500 V2, upward pan not working
2025-02-25 09:30:03

  @dey4sandip 

Hi,
1. After you can't tilt the camera up on the Tapo app, how can you restore the camera to normal? For example, restart the camera or just wait for a while, and then you can tilt the camera up.

2. How often does this issue occur?

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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Re:C500 V2, upward pan not working
2025-02-25 10:32:03 - last edited 2025-02-25 10:32:29

  @Solla-topee 

 

1) I generally do the following to get it to pan upwards (all 3 options work)

a) Try to move down, left, and right before trying to move upwards again

b) Reset the pan and tilt (Pan & Tilt Correction) 

c) Restart (only as a last option)

 

2) Every 2-3 hours, whenever I check the camera after 2-3 hours.

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#3
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Re:C500 V2, upward pan not working
2025-02-26 11:56:10

  @dey4sandip 

Hi,
When did you purchase the camera? You can try to contact your retailer or local team to check if your camera is under warranty, and check if you can get the Tapo C500 V1/C510W V1 as a replacement.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#4
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