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PO C200 not being able to detect my wifi

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PO C200 not being able to detect my wifi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
PO C200 not being able to detect my wifi
PO C200 not being able to detect my wifi
2025-02-25 01:12:09 - last edited 2025-03-13 10:17:10

I have restarted my router recently and when it came back on, my two Tapo C200 Cam suddenly could not connect to the internet. 

I have tried to reset the camera and reconfigure but it is not reading my internet. It can scan other network except my own WiFi. 

 

Below are the steps I have done so far

*Reset to factory setting

* I have already tried adjusting my router setting to just 2.4 GHz

* tried using other phone using a different account log in,

*I also tried connecting it to other network so I can check the firmware if updated and it is updated.

* Our router does not have mac address filtering 

*I've turned off band steering

 

Please kindly help.

 

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#1
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1 Accepted Solution
Re:PO C200 not being able to detect my wifi-Solution
2025-02-25 10:58:52 - last edited 2025-03-13 10:17:10

  @Zein_88 

Hi,
You can try the following tips and check if they are helpful.
  1. Set different 2.4G and 5G Wi-Fi names on your router, connect your phone to the 2.4G Wi-Fi, and check if the internet connection is working.
  2. Check the 2.4G Wi-Fi channel on the router, please ensure the Wi-Fi channel is within 1-11. 
  3. Go to your router's Wi-Fi settings and make sure the 2.4G SSID is not hidden.
  4. Factory reset the camera and ensure it has a flash red and green light before configuring it.
  5. Test if you can detect the router's 2.4G Wi-Fi name on your camera.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#2
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3 Reply
Re:PO C200 not being able to detect my wifi-Solution
2025-02-25 10:58:52 - last edited 2025-03-13 10:17:10

  @Zein_88 

Hi,
You can try the following tips and check if they are helpful.
  1. Set different 2.4G and 5G Wi-Fi names on your router, connect your phone to the 2.4G Wi-Fi, and check if the internet connection is working.
  2. Check the 2.4G Wi-Fi channel on the router, please ensure the Wi-Fi channel is within 1-11. 
  3. Go to your router's Wi-Fi settings and make sure the 2.4G SSID is not hidden.
  4. Factory reset the camera and ensure it has a flash red and green light before configuring it.
  5. Test if you can detect the router's 2.4G Wi-Fi name on your camera.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Recommended Solution
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  1  
#2
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Re:PO C200 not being able to detect my wifi
2025-02-26 23:25:37
Thanks! I have changed my Wi-Fi channel to 11.
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#3
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Re:PO C200 not being able to detect my wifi
2025-02-27 07:58:12

  @Zein_88 

Hi,
After changing the router's Wi-Fi channel, can the camera detect your router's Wi-Fi? If not, you can try other tips in my previous post.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#5
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