Hello there,

I have a tapo D230 doorbell from few months and i was really enjoying it, but 2 months ago the problem started.

During night time the image is too dark, like the IR sensor is not turning on.

I tried to clean, reset, charge and reinstall the doorbell, but the problem still exists.

When I turn on the doorbell light On & Off the night mode is turning on and the image is good. After closing and reopening the app the problem occures again.

From outside it looks that the IR is working.

From the shop service they told me to bring the doorbell,  hub, cables, and the mountain brackets and they will send it for service. The problem is that I have other Tapo devices connected to the HUB and they will stop working. And the service will take 30 days+.

If anyone else have the same problem and solution for it please let me know.

Waiting for reply.