Doorbell camera activating too late

Doorbell camera activating too late

Doorbell camera activating too late
Doorbell camera activating too late
2025-02-27 12:09:33 - last edited 2025-03-13 10:36:41
Model: TD21  
Hardware Version:
Firmware Version:

Hi all, 

 

I have a TD21 and I have set it up as per instructions however I have noticed when someone does come to the door, it only starts to record them once they are fully standing in front of the door! I have set the area of detection and changed the range sensitivity so it picks up from a further distance (do it will even pick up my neighbour leaving his flat) however when someone is actively on my doorstep, I only get alerted once they are already there!

 

Last night I had someone steal something from my front door and I was notified of a person detected and what has been recorded is the person already crouching down to pick up the item and then them running away, so at no point did I get to see their face because it's activating too late! 

 

I have tried tweaking it as much as I can and it's not changing anything!

 

Anybody know how to change this?

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Re:Doorbell camera activating too late-Solution
2025-03-03 10:25:52 - last edited 2025-03-13 10:36:41

  @Sian01 

 

Is your doorbell hardwired or running on battery? If the doorbell is battery-powered, it is important to adjust its installation angle to achieve a better detection performance. Check here for more details. How to Install and Configure Battery-Powered Cameras for Optimal Detection Performance

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:Doorbell camera activating too late-Solution
2025-03-03 10:25:52 - last edited 2025-03-13 10:36:41

  @Sian01 

 

Is your doorbell hardwired or running on battery? If the doorbell is battery-powered, it is important to adjust its installation angle to achieve a better detection performance. Check here for more details. How to Install and Configure Battery-Powered Cameras for Optimal Detection Performance

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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