c510w unable to view using iSpy

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c510w unable to view using iSpy

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c510w unable to view using iSpy
c510w unable to view using iSpy
2025-02-28 06:29:26 - last edited 2025-03-13 10:42:11
Model: Tapo C510W  
Hardware Version: V2
Firmware Version: 1.0.5

I have been trying to add my c510w (ONVIF) to Agent DVR (iSpy) using a desktop. I made sure they are both connected to the same network, correct username and password and service URL but I keep getting the same error; OPEN_INPUT:Server returned 400 Bad Request. I've also tried removing the camera and re-adding it, toggling it off and on multiple times, also tried deleting the first camera account and creating a new one but to no avail. It works fine with the tapo app in my mobile, no issues at all so I dont really know whats causing this.

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Re:c510w unable to view using iSpy-Solution
2025-03-03 10:01:12 - last edited 2025-03-13 10:42:11

  @Delubyo41 

Hi, 
You can refer to the instructions below to troubleshoot when failing to establish the Onvif connection.
What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?
 

Please confirm the following information if the problem remains.
  1. What's the model number of your router? Can you ping the Tapo C510W's IP address on your PC that installed the iSpy app?
  2. Have you subscribed to the Tapo Care service and inserted an SD card into the camera?
  3. Test if you can establish the RTSP connection with the VLC app.

 

Best Regards

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Re:c510w unable to view using iSpy-Solution
2025-03-03 10:01:12 - last edited 2025-03-13 10:42:11

  @Delubyo41 

Hi, 
You can refer to the instructions below to troubleshoot when failing to establish the Onvif connection.
What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?
 

Please confirm the following information if the problem remains.
  1. What's the model number of your router? Can you ping the Tapo C510W's IP address on your PC that installed the iSpy app?
  2. Have you subscribed to the Tapo Care service and inserted an SD card into the camera?
  3. Test if you can establish the RTSP connection with the VLC app.

 

Best Regards

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