Echo Show and Tapo Cameras
Morning All
Long time lurker first post
Im at a loss, I have 6 Tapo Cameras a mix of C100 C200 and C310 All running the latest firmware. The last 2 weeks I have been unable to watch the live view on both an echo show 5 and echo show 8 (both first gen I believe) The picture is pixelated and sound very muffled and they both experience stuttering and time lags/skipping. They have worked flawlessly for two years with no issues until now. I have tried the factory reset, disabling the Tapo Alexa skill. Nothing seems to fix it.
Network wise I have gigabit full fibre with 4 Eero 6 plus mesh boxes.
No issues whatsoever watching the feeds through the app.
Would appreciate any help you can offer it's driving me nuts 😂
Dan
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Hi,
Our team has contacted Amazon to analyze this issue, and I will reply on this thread if there is any update.
Could you please send me(@Solla-topee) your camera's MAC address via a private message to help analyze the issue? Thanks!
Best Regards
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Hi
Latest news from support was it's a server issue at amazons end and there looking into it.
My feeling is it's not going to be fixed. It's only effecting older gen 1 echo shows I bought a latest gen one and it works fine on there
we will see I guess
Dan
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Must be specifc to yours as I still have stop start image and no improvement even after multiple reboots of the router.
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No progress and still the same issue.
I guess this is a way to force you to buy a newer unit :-(
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Just got back from holiday and was happy to read your reply alas still no change for me same version as you
Dan
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Any updates at all on this I know have 6 cameras that will not stream properly to echo show 5 or 8 1st gen.
Feels like they haven't made any changes and it's an attempt to force me to upgrade the devices
Thanks
Dan
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