My camera turns off whenever it boots up and rotates for panning

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My camera turns off whenever it boots up and rotates for panning

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My camera turns off whenever it boots up and rotates for panning
My camera turns off whenever it boots up and rotates for panning
2025-03-10 08:54:21 - last edited 2025-03-26 12:06:11
Model: Tapo C200  
Hardware Version: V20
Firmware Version: Latest

Whenever I starts it boots up and panning and when it pans it shuts off I have to hold the camera so it won't pan then it works 

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1 Accepted Solution
Re:My camera turns off whenever it boots up and rotates for panning -Solution
2025-03-11 11:14:24 - last edited 2025-03-26 12:06:11

  @Zeeshan6356 

Hi,
1. Have you used the original power adapter to power the camera? If not, try the original power adapter.
2. If there is an SD card inserted into the camera, remove it for a try.
3. When the camera is working, try to press the reset button for 10 seconds to factory reset it, then reconfigure it and check if the problem will be solved.
Best Regards

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Re:My camera turns off whenever it boots up and rotates for panning
2025-03-10 08:57:29

  @Zeeshan6356  my firmwarte is 1.3.16

And hardware version 1.0

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Re:My camera turns off whenever it boots up and rotates for panning -Solution
2025-03-11 11:14:24 - last edited 2025-03-26 12:06:11

  @Zeeshan6356 

Hi,
1. Have you used the original power adapter to power the camera? If not, try the original power adapter.
2. If there is an SD card inserted into the camera, remove it for a try.
3. When the camera is working, try to press the reset button for 10 seconds to factory reset it, then reconfigure it and check if the problem will be solved.
Best Regards

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#3
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