C110 ONVIF Authentication not working after firmware update to 1.4.0
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C110 already connected to 3rd party NVR is failing connection after firmware update to 1.4.0, another c110 also connected but not updated is working fine. Pls suggest solution. Camera is working fine on tapo app and connecting to ovif device manager software
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Hi,
Typically, you can refer to the following instructions to troubleshoot when failing to establish the RTSP/Onvif connection.
What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?
Please confirm the following information if the problem remains.
1. List the troubleshooting you did and the results.
2. Send me(@Solla-topee) your camera's MAC address via a private message.
3. Are you using the third-party app named Onvif Device Manager? Can you establish the RTSP/Onvif connection with iSpy/VLC apps?
How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol
Best Regards
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Hi,
Typically, you can refer to the following instructions to troubleshoot when failing to establish the RTSP/Onvif connection.
What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?
Please confirm the following information if the problem remains.
1. List the troubleshooting you did and the results.
2. Send me(@Solla-topee) your camera's MAC address via a private message.
3. Are you using the third-party app named Onvif Device Manager? Can you establish the RTSP/Onvif connection with iSpy/VLC apps?
How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol
Best Regards
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@Solla-topee thanks for the reply. I have 2 c110 and 3 c210 tapo cameras connected to dlink software NVR dcs100. after one c110 autoupdated to firmare 1.4.0 give wrong credentials error. I have tried to remove it from tapo app and add it again with no joy. I have sent mac address by message
Thanks
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Hi,
1. The camera updated to the firmware 1.4.0 should be a Tapo C100 rather than Tapo C110.
2. Please confirm the following information for the reported issue.
1) Please describe your network diagram. Are the Tapo cameras and D-Link NVR connected to the same router's Wi-Fi?
2) If you have not changed the camera account on the camera's Device Settings > Advanced Settings > Camera Account page, you can have a try.
3) Please try to install the VLC or iSpy program on your PC, then refer to the instructions below to establish the RTSP/Onvif connection and check if it will work.
How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol
4) Would you please send us pictures or videos showing the process of establishing the Onvif connection with D-Link NVR?
Best Regards
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