Lost cloud access to power plugs p100
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Hi,
some time ago (month+) I'd lost connection to a set of my p100 outlets. I see them connected to a wifi, i see an activity from them (dns quieries, connections to 443 port), i even see one of them online, but 3-4 are marked offline in the apps.
does anyone have any ideas what is wrong? I cannot reach them physically, so it is huge problem for me :(
Do you have access to the router? Try to restart the router. Change router DNS to Google DNS 8.8.8.8 and 8.8.4.4.
If you have someone that can help you reach the plugs physically, power cycle the smart plug, or factory reset and reconfigure the smart plug will be the helpful methods, in most cases.
If the above suggestions don't help to resolve the problem, then further analysis is required. But troubleshooting may be hard to proceed with, as you will need to be onsite sometimes.
Check here for more troubleshooting suggestions if you Cannot use the Tapo app to control my smart devices
Do you have access to the router? Try to restart the router. Change router DNS to Google DNS 8.8.8.8 and 8.8.4.4.
If you have someone that can help you reach the plugs physically, power cycle the smart plug, or factory reset and reconfigure the smart plug will be the helpful methods, in most cases.
If the above suggestions don't help to resolve the problem, then further analysis is required. But troubleshooting may be hard to proceed with, as you will need to be onsite sometimes.
Check here for more troubleshooting suggestions if you Cannot use the Tapo app to control my smart devices