Not receiving notifications after switching privacy mode on / off.

Not receiving notifications after switching privacy mode on / off.

Not receiving notifications after switching privacy mode on / off.
Not receiving notifications after switching privacy mode on / off.
a week ago
Model: Tapo C410  
Hardware Version:
Firmware Version: 1.0.24

Hello. I'm running into a problem with the notifications of the Tapo app / Tapo C410 camera. After I switch the privacy mode on and later off, I don't receive any notifications anymore. I have to reboot the camera before the notifications are send again. The app and camera firmware are up to date. Tried reinstalling the app and resetting the camera to factory settings, but this still occurs. Could this be a bug in the Tapo app (iOS)?

 

 

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#1
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3 Reply
Re:Not receiving notifications after switching privacy mode on / off.
a week ago

  @Matthew12345678 

 

Double-check whether the camera has exited the privacy mode. Reload the app homepage, or force-close and the reopen the app.

 

Are you not receiving the app push notification, in-app notification (check app message center), or both? Is the notification feature still in the On state after exiting the privacy mode? 

 

What's the version of your Tapo app?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Not receiving notifications after switching privacy mode on / off.
a week ago

  @Wayne-TP 

 

Thanks for your reply. After I exit the privacy mode, I see the camera screen again. I don't receive any push notifications after I exit the privacy mode. The only thing that works is restarting the camera every time I exit the privacy mode.

 

Version of the Tapo app: 3.9.506 (iOS).

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#3
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Re:Not receiving notifications after switching privacy mode on / off.
Friday

  @Matthew12345678 

 

Are there any notifications in the app message center?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#4
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