My camera Tapo C325WB detects my dog as person
Hi,
I had bought initially the C320WS, but due to the lack of distinguishing pets and persons I bought the C325WS.
I have installed the camera, but the camera C325WB detects my dog as person and I receive countless notifications. I played with the sensitivity, but even in sensitivity one I still gets false alarms from my dog.
I was expecting a more reliable detection. Is there a way to resolve it or should I look for another camera?
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Hi,
If you are willing to troubleshoot the issue, please confirm the following information.
1. Please go to the camera's Device Settings > Detection page, and check what detection types are enabled, and what sensitivity value of the enabled detection types.
2. Could you please send us a video showing the reported issue? You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
Best Regards
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Hi,
If you are willing to troubleshoot the issue, please confirm the following information.
1. Please go to the camera's Device Settings > Detection page, and check what detection types are enabled, and what sensitivity value of the enabled detection types.
2. Could you please send us a video showing the reported issue? You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
Best Regards
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Hi,
The link you sent requires your authorization to access the videos and pictures. I have sent the access request and please approve it. Thanks!
Best Regards
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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