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Hi.
Can anybody tell me why I have been getting billed Direct debit for my single indoor camera 2 x per month for different amounts ? I can't find any linked to email anybody over this. I had not noticed this double charge until today
Thanks
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Hi,
Typically, a Tapo camera can enjoy only a Tapo Care plan. If you are charged twice, please go to the Tapo app > Me > Tapo Care to check whether you have subscribed to multiple Tapo Care plans under your account, or whether you have subscribed to Tapo Care plan with other TP-Link accounts.
You can refer to Q8 in the following instructions to turn off auto-renewal for Tapo Care.
Frequently Asked Questions about Tapo Care
Best Regards
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Hi,
Typically, a Tapo camera can enjoy only a Tapo Care plan. If you are charged twice, please go to the Tapo app > Me > Tapo Care to check whether you have subscribed to multiple Tapo Care plans under your account, or whether you have subscribed to Tapo Care plan with other TP-Link accounts.
You can refer to Q8 in the following instructions to turn off auto-renewal for Tapo Care.
Frequently Asked Questions about Tapo Care
Best Regards
- Copy Link
- Report Inappropriate Content
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