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D230S1 doorbell camera is not working with Wi-Fi

D230S1 doorbell camera is not working with Wi-Fi

D230S1 doorbell camera is not working with Wi-Fi
D230S1 doorbell camera is not working with Wi-Fi
2025-04-05 08:31:24 - last edited 2025-05-09 09:10:14
Tags: #Installation #Tapo App Related #Live View #Wi-Fi
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: Hub200: V1.5.1 Build 20250228, Doorbell: V1.1.19 Build 20241011

I recently purchased D230S1 doorbell camera and set it up using an Ethernet (wired) connection, which works perfectly fine for internet access.

However, when I switch the Hub (Hub200) to Wi-Fi, the camera (Doorbell) goes offline. I'm unable to view the live video, and it becomes unresponsive, displaying 'Device is offline.'

 

There are no issues with the Wi-Fi itself, as the Hub continues to function properly on Wi-Fi. The only problem seems to be with the camera (Doorbell), which fails to connect when using Wi-Fi. Once I switch the Hub back to a wired connection, the camera starts working again.

 

So far, I have tried the following:

  1. Resetting both the Hub and the Camera

  2. Updating the firmware (Hub200: V1.5.1 Build 20250228, Doorbell: V1.1.19 Build 20241011)

  3. Using the "Test Wi-Fi Signal" option: The Hub-Wi-Fi signals show WiFi sign, but the camera still shows 'Device offline.' 

 

Has anyone else experienced a similar issue, or does anyone/TP-link support have a possible solution?

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1 Accepted Solution
Re:D230S1 doorbell camera is not working with Wi-Fi-Solution
2025-04-07 08:54:34 - last edited 2025-05-09 09:10:14

  @Varna 

 

Check if you can see the doorbell online when the phone connects to the local wifi. During the testing, turn off cellular data, and disable VPN, ad-blocker apps, and other relevant apps if any.

 

Does doorbell's led indicator show any changes when you switch the hub's network connection to wifi? How about the led status on the hub? Is it still solid green after switching to wifi?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:D230S1 doorbell camera is not working with Wi-Fi-Solution
2025-04-07 08:54:34 - last edited 2025-05-09 09:10:14

  @Varna 

 

Check if you can see the doorbell online when the phone connects to the local wifi. During the testing, turn off cellular data, and disable VPN, ad-blocker apps, and other relevant apps if any.

 

Does doorbell's led indicator show any changes when you switch the hub's network connection to wifi? How about the led status on the hub? Is it still solid green after switching to wifi?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:D230S1 doorbell camera is not working with Wi-Fi
2025-04-11 23:28:00

  @Wayne-TP 

After switched to wifi, led status of both (Hub & doorbell) is green. Was blinking in red color initially then changed to green color eventually. Once it connected to wifi, I could not able to control the doorbell (eg. light or anything) thru app. 

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Re:D230S1 doorbell camera is not working with Wi-Fi
2025-04-15 03:36:30

  @Varna 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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