H200 hub fail to generate matter code

H200 hub fail to generate matter code

H200 hub fail to generate matter code
H200 hub fail to generate matter code
2025-04-07 11:23:31 - last edited 2025-04-11 01:14:08
Model: Tapo H200  
Hardware Version: V1
Firmware Version: 1.5.1

Hi there,

 

Recently bought the doorbell that came with the hub. I have an Amazon that I want to join my hub and doorbell to via matter.

It is already linked to Amazon. When I try to use the Bind to Matter (Beta) button in the Tapo app, it simply has an error "Failed to load setup code".

 

The app says I am on the latest firmware for the hub.

 

I have rebooted the device, I have also tried going to Device Info > Matter Setup Code, and it also fails instantly here.

 

What am I missing?

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#1
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1 Accepted Solution
Re:H200 hub fail to generate matter code-Solution
2025-04-10 07:15:03 - last edited 2025-04-11 01:14:08

@ukt  @Atticus1 @Suka97 

 

Please try to reboot your Tapo H200 hub, then check if the matter code can show up now.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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Re:H200 hub fail to generate matter code
2025-04-07 17:41:18

I'm having the same issue. Tried via both ethernet and WiFi. Also performed a factory reset to no avail.

 

Firmware v 1.5.1

 

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#2
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Re:H200 hub fail to generate matter code
2025-04-07 21:51:44

  @ukt 

Hi I'm also facing the same issue with Firmware v1.5.1 Build 20250228 rel.27505

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#3
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Re:H200 hub fail to generate matter code
2025-04-08 02:47:17

  @ukt @Atticus1 @Suka97 

 

Can you send the Mac address of your Tapo H200 to me through a private message? The tech team will help to assist with this issue.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#4
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Re:H200 hub fail to generate matter code
2025-04-09 05:55:14

  @Wayne-TP 

Ran the sets specified in the email.

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#5
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Re:H200 hub fail to generate matter code-Solution
2025-04-10 07:15:03 - last edited 2025-04-11 01:14:08

@ukt  @Atticus1 @Suka97 

 

Please try to reboot your Tapo H200 hub, then check if the matter code can show up now.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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Re:H200 hub fail to generate matter code
2025-04-10 13:05:57

  @Wayne-TP It's working now for me. Thank you

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#7
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Re:H200 hub fail to generate matter code
2025-04-10 22:01:52

  @Wayne-TP 

Code generation is working now

Thanks for the help

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#8
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Re:H200 hub fail to generate matter code
2025-04-11 18:05:12

Working for me now, thanks!

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#9
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