Smart Home Community > Tapo Smart Hub > H200 hub fail to generate matter code
< Tapo Smart Hub

H200 hub fail to generate matter code

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

H200 hub fail to generate matter code

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
H200 hub fail to generate matter code
H200 hub fail to generate matter code
2025-04-07 11:23:31 - last edited 2025-04-11 01:14:08
Tags: #Matter #Amazon Alexa
Model: Tapo H200  
Hardware Version: V1
Firmware Version: 1.5.1

Hi there,

 

Recently bought the doorbell that came with the hub. I have an Amazon that I want to join my hub and doorbell to via matter.

It is already linked to Amazon. When I try to use the Bind to Matter (Beta) button in the Tapo app, it simply has an error "Failed to load setup code".

 

The app says I am on the latest firmware for the hub.

 

I have rebooted the device, I have also tried going to Device Info > Matter Setup Code, and it also fails instantly here.

 

What am I missing?

  2      
 
  2      
 
#1
Options
1 Accepted Solution
Re:H200 hub fail to generate matter code-Solution
2025-04-10 07:15:03 - last edited 2025-04-11 01:14:08

@ukt  @Atticus1 @Suka97 

 

Please try to reboot your Tapo H200 hub, then check if the matter code can show up now.

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
  0  
  0  
#6
Options
8 Reply
Re:H200 hub fail to generate matter code
2025-04-07 17:41:18

I'm having the same issue. Tried via both ethernet and WiFi. Also performed a factory reset to no avail.

 

Firmware v 1.5.1

 

  1  
  1  
#2
Options
Re:H200 hub fail to generate matter code
2025-04-07 21:51:44

  @ukt 

Hi I'm also facing the same issue with Firmware v1.5.1 Build 20250228 rel.27505

  0  
  0  
#3
Options
Re:H200 hub fail to generate matter code
2025-04-08 02:47:17

  @ukt @Atticus1 @Suka97 

 

Can you send the Mac address of your Tapo H200 to me through a private message? The tech team will help to assist with this issue.

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
  0  
  0  
#4
Options
Re:H200 hub fail to generate matter code
2025-04-09 05:55:14

  @Wayne-TP 

Ran the sets specified in the email.

  0  
  0  
#5
Options
Re:H200 hub fail to generate matter code-Solution
2025-04-10 07:15:03 - last edited 2025-04-11 01:14:08

@ukt  @Atticus1 @Suka97 

 

Please try to reboot your Tapo H200 hub, then check if the matter code can show up now.

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
  0  
  0  
#6
Options
Re:H200 hub fail to generate matter code
2025-04-10 13:05:57

  @Wayne-TP It's working now for me. Thank you

  1  
  1  
#7
Options
Re:H200 hub fail to generate matter code
2025-04-10 22:01:52

  @Wayne-TP 

Code generation is working now

Thanks for the help

  1  
  1  
#8
Options
Re:H200 hub fail to generate matter code
2025-04-11 18:05:12

Working for me now, thanks!

  1  
  1  
#9
Options

Information

Helpful: 2

Views: 889

Replies: 8

Tags

Matter Amazon Alexa
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.