New Arrival Tapo H500 Smart HomeBase: 16GB+16TB Expandable Local Storage • Face Recognition • Matter • HDMI
Tapo H500 Smart Home Base
All-in-One Security Solution
- [16GB+16TB] Expandable Local Storage, No Monthly Fees
- Enhanced AI Detection: Face recognition, Person Detection, Pet Detection, Vehicle Detection
- Smart Home Ecosystem Center: Up to 16 Tapo Cameras and 64 Sensors
- Cross-camera Overview: Track individual movements across cameras and form a face database while supporting retrieval of marked events on Tapo App.
- HDMI Video Output
- Matter Hub: Control Matter devices through the Tapo app
- Matter Bridge: Sync Tapo devices to Matter platform for unified control
...
Local Storage Revolution: Security and Savings
A built-in 16GB eMMC
Up to 16TB expandable storage via HDD/SSD
*HDD/SSD drive is not included, it needs to be purchased separately.
*Tapo H500 actual available local storage capacity may be less than 16GB due to system resource allocation.
| Storage Capacity | Event-triggered recording | 24/7 continuous recording |
|---|---|---|
| 1TB | 16,498 days | 20 days |
| 2TB | 33,033 days | 40 days |
| 3TB | 49,530 days | 61 days |
| 4TB | 66,029 days | 81 days |
| 8TB | 132,057 days | 161 days |
| 16TB | 264.114 days | 323 days |
*Applicable for the scenario of 4 cameras recording simultaneously. The recording durations in the table are derived from Tapo C410 prototype test data. Actual storage times may vary due to factors such as compression, frame rate, and recording conditions.
*The event-triggered recording duration is calculated based on 4 Tapo C410s triggering 3.5 times per day, each for 30 seconds.
Fortified Privacy and Security Protection
Powerful Encryption Guard
Tapo H500 safeguards your recordings with AES 128-bit and TLS 1.2 encryption. AI functionalities are processed locally, eliminating cloud uploads for complete data control and enhanced privacy.
Secure Authentication Barrier
Access to the H500 requires secure authentication, and any unauthorized attempt to breach its security would need to overcome robust encryption, providing an extra layer of protection for your recordings.
Accurate Face Recognition, Fewer False Alarms
Tapo H500 boasts free and powerful AI that recognizes and tags strangers, family, and friends for easy identification. It categorizes events based on recognized faces and supports event retrieval and face tracking, enabling you to find related incidents involving strangers.
AI Empowerment AI-Driven Upgrades for Your Camera
Transform Non-AI Cameras with Intelligence
Connect non-AI cameras to Tapo H500 to equip them with intelligent features like recognizing people, vehicles, and pets. delivering smarter security.
Boost Accuracy for AI-enabled Cameras
Enhance detection precision for AI-enabled cameras with up to 99% accuracy*, ensuring superior recognition and improved home protection.
*The AI enhancement currently supports a maximum of 4 cameras simultaneously and is planned to be optimized to support up to 6 cameras in the future.
- What is AI Empowerment?
The HomeBase’s AI Empowerment feature empowers and enhances the AI detection capability of connected cameras by leveraging its powerful algorithms. This enables cameras to acquire certain AI capabilities they do not support (e.g., vehicle detection, person detection, and facial recognition). For cameras already equipped with AI capabilities, HomeBase can enhance their AI performance further.
- What types of AI detection does the AI Empowerment feature support?
Person, vehicle, pet, face, and package detections.
- How many cameras can be empowered simultaneously?
The HomeBase supports empowering up to 4 cameras simultaneously.
- Does the AI Empowerment feature pose any privacy risks?
Tapo highly prioritizes user privacy and data security. The AI Empowerment feature adheres strictly to applicable privacy policies to guarantee all data usage and storage are lawful and compliant. Users can review and manage data permissions at any time.
To find out more: FAQs about the AI Empowerment of Tapo Smart HomeBase (Tapo H500)
Cross-Camera Overview
Face Tracking*
Displays the movement of individuals across different camera views.
*Face tracking is scheduled to be released soon.
Face Management
Easily view and manage the identities of individuals captured by your camera.
☆ Introduction of Face Management
Event Retrieval
Find clips of marked people, vehicles, and pets in one place.
Liveview & Playback
Detailed live view and smart playback across multiple cameras.
Smart Home Ecosystem Center
- Supports up to 16 Tapo cameras/video doorbells and 64 Tapo IoT devices (sensors, buttons, Sub-1G switches).
- Matter Bridge: Sync your Tapo non-Matter devices to other Matter platforms.
- Matter Hub: functions as a Matter controller, connects and controls your other Matter devices* with the Tapo app.
*Matter support applies to specific device types based on the Tapo H500’s compatibility. Please refer to the official product documentation for details.
☆ Tapo Smart Hub Compatible Camera List
☆ Tapo H500 Compatible Products
Better Viewing with Tablet
Not just a smart hub but also a tablet holder: Create a simple monitoring side with your tablet and the Tapo H500. Enjoy better viewing and device control experience on the Tapo app tablet version.
Multi-camera Liveview
3D Dashboard
Overview of IoT Devices
HDMI Video Output
Up to 4 combined video streams without individual channel control.
Built-in Alarm
Enhance your security with the Tapo H500's 110dB alarm.
Automatically trigger alerts for unfamiliar faces, providing a robust safety system that keeps your home secure.
Doorbell Voice Call
The Tapo H500 features a built-in microphone and speaker for real-time two-way audio, allowing easy communication with visitors when connected through the doorbell.
Wireless Connectivity, Simplified Security Setup
Tapo H500 seamlessly connects to your router, cameras, and devices via Wi-Fi, eliminating complex wiring for a flexible, cost-effective security solution for homes and stores.
Note
1. This product may only be available in certain regions. Some specifications, such as network frequency, software, and hardware features, may be adjusted to meet local standards and requirements. For accurate details, please refer to the product specifications on the local TP-Link official website.
< This article is based on Tapo H500(EU)_V1.0.>
2. TP-Link does not provide global warranty. Purchasing across regions may lead to the product being unusable or damaged, so it is advisable to check compatibility before making a purchase.
Related Articles
- Tapo Smart Hub Compatible Camera List
- Tapo H500 Compatible Products
- How many devices can connect to a Tapo Hub at the same time?
- How to connect Tapo Wi-Fi Cameras/doorbells with Tapo Hub
- Troubleshooting for Matter Control in Tapo App
- FAQs about the AI Empowerment of Tapo Smart HomeBase (Tapo H500)
- Introduction of Face Management
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@Staff555 The product specifications on the official website do not state that a surveillance-grade hard drive is required. Therefore, as long as the hard drive meets the specified requirements, non-surveillance-grade drives can also be used with the hub.
> Expanded Storage: 1-Bay, 2.5" SATA HDD/SSD, up to 16TB.
For more details on product specification, refer to its datasheet.
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Staff555 wrote
Hi Wayne,
Question about internal vs external HDD/SSD storage. I fully understand the internal 2.5 form factor SATA drive capabilities but does the H500 support an external HDD/SSD via the USB 2.0 port without an extra internal drive being fitted? This is to support 24/7 recording not just for backup.
This is based around the fact that 3.5 form factor drives are less expensive and usually larger.
Thanks.
You can connect a hard drive via the USB port, however, it can NOT serve as a direct storage path for video. It can only be used for video backup, regardless of whether a USB drive or a hard drive is used.
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Brews wrote
@Wayne-TP For HDMI mirroring, will the D225 doorbell live stream? I also get the note on screen saying, "Live stream paused. Battery powered cameras only start mirroring when an event is detected. If AI is disabled, mirroring will be deactivated". My D225 is hardwired and the app even says its being powered by my home. Yes, it has a battery also, but doorbell is set to always on. AI empowered is set up for doorbell in H500 part of app. If I walk out in front of doorbell, all works with HDMI mirring on tv. Then, it turns off once I come back in house. Doorbell streams live fibe in app and on our amazon alxea echo show.
Continuous streaming should be supported for D225 when it is hardwired and set to Always-On. For this situation, we recommend submitting a report to the technical support team and asking for further assistance. Contact Technical Support
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hi I just got the H500 Hub. But it's not detecting. Saved faces or even any strangers on my doorbell camera. It says in the information I can add names from the strangers list when the camera picks it up put does not show it as a stranger or person I have already added. But does save it as a person triggering the camera. Any help please. Thanks
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Colvin wrote
hi I just got the H500 Hub. But it's not detecting. Saved faces or even any strangers on my doorbell camera. It says in the information I can add names from the strangers list when the camera picks it up put does not show it as a stranger or person I have already added. But does save it as a person triggering the camera. Any help please. Thanks
To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.
If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
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King_Berner wrote
I also have this problem with my new H500 Hub. I have 2 cameras and a doorbell. But only one camera tags my face. The others do nothing. In my Tapo App I can see that the doorbell flags a face but the app does not give me an option to say if it is familiar or a stranger
Check this article. Tapo H500 Performance Optimizations: Cannot Recognize or Read Hard Disk, Facial Recognition Error
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I got to say this is an extremely disappointing product. First off, it supports only 2.5 HDD and SSD drives, but no support for standard 3.5 HDD drives, which are cheaper, come in larger capacities and are designed for continuous writing with server and camera variations from reputable brands, and are actually affordable.
OK, np, we got a usb port at the back, I can just hook up an external 3.5 HDD drive to the usb 2.0 port (super slow btw, why no 3.0 and usb-c?), nope this is not designed for that. I can't plug in an eternal drive/nas/das and have it recognized as a drive for the H500 to save to, like if it was an internal drive in the device.
So is this a joke? Why was this designed not to support 3.5" drives? Just to save some space on the design? What about weight, why would that matter for a stationary device like this?
You guys support a max HDD/SSD capacity that doesn't exist and if it did it would cost over a thousand if not more for an 2.5" SSD/HDD that doesn't even exist on the market yet. Why was so many bad decisions made for this device?
- A 16TB 2.5" SSD would cost about $1250–$1570 based on current market prices.
- A 16TB 2.5" HDD does not exist; if it did, it would likely be $930–$1200+, but this is purely theoretical due to physical and technological limits.
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Are the S200D and S200B buttons expected to be compatible with the H500 hub?.
I've also read that with the H500 hub you can't perform automatisms like with the H200 hub, is this true?.
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