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Solution Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error

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Solution Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error

SolutionTapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
2025-07-31 10:16:13 - last edited 14 hours ago
Tags: #Hub Video Storage
Model: Tapo H500  
Hardware Version: V1
Firmware Version: 1.1.2 Build 20250409 rel.57629

 This Article Applies To

Tapo H500(EU/US) V1.0 - Firmware 1.1.1 Build 20250324 rel.64977 or 1.1.2 Build 20250409 rel.57629

 

 

Description

In response to the following situations regarding the Tapo H500, our R&D team has implemented relevant optimizations. Before the official release, a beta version is available for community users to try out.

1. The hub stops reading the capacity of BOTH the inserted hard disk and internal storage. The Storage option cannot be accessed in the app, showing no response. The internal storage remains unreachable even after removing the hard disk.

2. Relevant issues of facial recognition.

 

 

Solution

Relevant modifications are included in the latest firmware 1.3.1 Build 20250822 rel.65691, which has started to be released now. 

 

The new firmware will be released in stages. Before the full release, it is normal that some devices cannot receive the latest version while other does. If your device hasn't received the new version, please wait patiently as the release scale will be increased gradually.

 

 

Workaround

A beta firmware with relevant modifications is available for community users to try out. If you would like to use the beta firmware, refer to the steps below.

 

How to Apply Beta Firmware?

Send an email to the forum support team with the subject below, and include the following details.

▷ For users from the United States, send the email to forumsupport.usa@tp-link.com. Click to Join TP-Link Community - US Site

▷ For users from other countries and regions, send the email to support.forum@tp-link.com.

 

[Forum ID 835362] Tapo H500 Performance Optimizations: Cannot Access Storage and Facial Recognition Error

The above horizontal section should only retain the actual issues encountered with your product, for example: 

[Forum ID 835362] Tapo H500 Performance Optimizations: Facial Recognition Error

 

<All the following information is required in your email.>

1. Detailed description of the problem you've encountered, and relevant screenshots.

2. Your Forum Nickname

3. Mac address of your Tapo H500 hub.

4. Model of your hard disk. Provide its link if you purchased it online.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#1
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1 Accepted Solution
Solution-Solution
14 hours ago - last edited 14 hours ago

Modifications for the issues mentioned in this post will be included in the latest firmware 1.3.1 Build 20250822 rel.65691, which has started to be released now. 

 

The new firmware will be released in stages. Before the full release, it is normal that some devices cannot receive the latest version while other does. If your device hasn't received the new version, please wait patiently as the release scale will be increased gradually.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#13
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Re:Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
3 weeks ago

  @Wayne-TP 

 

I have this issue . 

 

Won't read  internal storage , it can't find my 5 familiar faces I added  , it wont save any videos to h500 as it can't see storage 

Anything

 

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#2
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Re:Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
3 weeks ago

  @Wayne-TP 

I have the same problem too

Newly brought used 2days and this happen 

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#3
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Re:Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
3 weeks ago

  @ring9783 

 

I have noticed  both our "summary  of the last 7 days are exactly the same " very weird it's collected exactly the same amount of data  🤔 

 

 

 

 

Admin I also noticed , on the tablet version of the app, all my familiar AI faces are there still. No storage still can be seen on the tablet version . 

 

So just to confirm 

 

Mobile version of tapo 

H500 shows no storage or familiar faces / AI add

 

Tablet version of tapo 

H500 shows no storage - but shows familiar faces / AI add . 

 

I had it for also a few days , and it's stopped.

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#4
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Re:Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
3 weeks ago

  @Fudgeybutter 

I only use mobile tapo app

All AI face i save have gone and storage turn undetected. The 1st day i got it i have try the h500 without ssd/hdd it have internal storage of 16g, even though u dint install any ssd/hdd it have 16g storage to use.

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#5
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Re:Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
3 weeks ago

  @ring9783 

they sent me the Beta firmware today to install , but i think its bricked the device, it hung on firmware update 30 + mins ,  now wont hard reset, wont connect, just solid red light now. 

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#6
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Re:Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
3 weeks ago

  @Fudgeybutter 

They have send me update too 1.3.1

Updated few hr ago problem fix.

Lest try few days and see how

 

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#7
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Re:Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
3 weeks ago

  @ring9783 

ahhh annoying for me, good for you . 

i cant do anything now haha. guess it will get sent back 

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#8
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Re:Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
3 weeks ago

  @Fudgeybutter 

Problem again just 1day, now asking me format my ssd but after formatted it few times nothing change still keep asking me format 

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#9
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Re:Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
3 weeks ago

  @ring9783 

 

I send mine back for them to fix or send replacement 

 

Or I may just return for a year or  so until they fix their issues and we don't have test products 😅

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#10
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Re:Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
a week ago

  @Wayne-TP 

 

Received new one today, so will see how this is. 

still firmware 1.1.2 REL 57629 

so will give it a few days & see if it deletes anything 

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#11
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