@Wayne-TP 

I have this issue . 

Won't read  internal storage , it can't find my 5 familiar faces I added  , it wont save any videos to h500 as it can't see storage 

  @Wayne-TP 

I have the same problem too

Newly brought used 2days and this happen 

  @ring9783 

I have noticed  both our "summary  of the last 7 days are exactly the same " very weird it's collected exactly the same amount of data  🤔 

Admin I also noticed , on the tablet version of the app, all my familiar AI faces are there still. No storage still can be seen on the tablet version . 

So just to confirm 

Mobile version of tapo 

H500 shows no storage or familiar faces / AI add

Tablet version of tapo 

H500 shows no storage - but shows familiar faces / AI add . 

I had it for also a few days , and it's stopped.

  @Fudgeybutter 

I only use mobile tapo app

All AI face i save have gone and storage turn undetected. The 1st day i got it i have try the h500 without ssd/hdd it have internal storage of 16g, even though u dint install any ssd/hdd it have 16g storage to use.

  @ring9783 

they sent me the Beta firmware today to install , but i think its bricked the device, it hung on firmware update 30 + mins ,  now wont hard reset, wont connect, just solid red light now. 

  @Fudgeybutter 

They have send me update too 1.3.1

Updated few hr ago problem fix.

Lest try few days and see how

  @ring9783 

ahhh annoying for me, good for you . 

i cant do anything now haha. guess it will get sent back 

  @Fudgeybutter 

Problem again just 1day, now asking me format my ssd but after formatted it few times nothing change still keep asking me format 

  @ring9783 

I send mine back for them to fix or send replacement 

Or I may just return for a year or  so until they fix their issues and we don't have test products 😅

  @Wayne-TP 

Received new one today, so will see how this is. 

still firmware 1.1.2 REL 57629 

so will give it a few days & see if it deletes anything