Detection

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Detection

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Detection
Detection
2025-04-19 12:22:01 - last edited 2025-05-09 05:41:02
Model: Tapo C310  
Hardware Version: V2
Firmware Version:

Had camera installed for a few days now. It's being triggered constantly with things blowing around in the wind so we turned off motion detected notifications and just left person detected on. Still having regular notifications to say person detected but there's no one there especially through the night and then this morning, the postman only registered as motion not person? So if it's picking up people who aren't there and not picking up people who are, how do I trust what it's telling me? 

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#1
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Re:Detection-Solution
2025-04-21 11:52:44 - last edited 2025-05-09 05:41:02

  @Nomad25 

Hi, 
Please confirm the following information for the detection issue.
  1. Please go to the camera's Device Settings > Detection page and send us a picture of this page. Please also check the sensitivity value of the enabled detection types.
 
  2. Could you please send us the video showing no person but says person detected and the video showing a person but only motion detected?
You can upload the videos to your cloud server(such as Google Drive), generate a link to download them, and send me(@Solla-topee) the link via a private message.

Best Regards

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#2
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Re:Detection-Solution
2025-04-21 11:52:44 - last edited 2025-05-09 05:41:02

  @Nomad25 

Hi, 
Please confirm the following information for the detection issue.
  1. Please go to the camera's Device Settings > Detection page and send us a picture of this page. Please also check the sensitivity value of the enabled detection types.
 
  2. Could you please send us the video showing no person but says person detected and the video showing a person but only motion detected?
You can upload the videos to your cloud server(such as Google Drive), generate a link to download them, and send me(@Solla-topee) the link via a private message.

Best Regards

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#2
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