Camera continually goes offline
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Registered: 2015-06-18
Camera continually goes offline
2015-06-18 02:19:01
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Region : Ireland
Model : NC200
Hardware Version : V1
Firmware Version :
ISP :
Hi, I've just got the NC200, but I'm finding that frequently when I try to access it, I get the message that the camera has gone offline.
Turning the router off, then on again, resolves the situation, but obviously I can't do this when I'm away from home.
Is there anything I can do to prevent the camera going offline so often?
Thanks.
Model : NC200
Hardware Version : V1
Firmware Version :
ISP :
Hi, I've just got the NC200, but I'm finding that frequently when I try to access it, I get the message that the camera has gone offline.
Turning the router off, then on again, resolves the situation, but obviously I can't do this when I'm away from home.
Is there anything I can do to prevent the camera going offline so often?
Thanks.
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Registered: 2016-08-25
Re:Camera continually goes offline
2016-08-25 10:14:46
Hello...Im from Argentina, I bought 2 tp lin ip cameras and i have the same problem...they work ok for one aprox. and then go offline. I reset them and a tp link extender and go online. I ve a log from one of them, and the unique thing I see is that a change of time
#################################################################
# NC200(UN) System Log
# Time = 2016-8-24 22:33:50
# H-Ver = 1.0 : S-Ver = 2.1.7 Build 160315 Rel.27420
# L = 192.168.0.4 : M = 255.255.255.0
#################################################################
DateTime Level Module Msg
[2014-08-08/00:00:08] INFO Session Load Session Config Success
[2014-08-08/00:00:08] INFO Session Init Session OK
[2014-08-08/00:00:09] INFO Bonjour init module Bonjour Support OK
[2014-08-08/00:00:10] INFO DateTime Start Sync to ntp server
[2014-08-08/00:00:10] INFO DateTime Start DateTime Module OK
[2014-08-08/00:00:10] INFO Button start Button Module OK
[2014-08-08/00:00:10] INFO NetSwitch start NetSwitch OK.
[2014-08-08/00:00:10] NOTICE VideoControl start stream server
[2014-08-08/00:00:11] INFO UserManage start UserManage Module OK
[2014-08-08/00:00:11] NOTICE Session ttl thread started
[2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Get setting success.
[2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Setting Succeed
[2014-08-08/00:00:11] INFO Bonjour start module Bonjour Support OK
[2014-08-08/00:00:11] INFO Button Setting Led to ON
[2014-08-08/00:00:11] INFO Wireless receive wlan connected mesaage, type is 0.
[2014-08-08/00:00:12] INFO Button Setting Led to ON
[2014-08-08/00:00:16] INFO NetSwitch new lan ip : 192.168.0.102.
[2014-08-08/00:00:16] INFO NetSwitch new lan gw : 192.168.0.1.
[2014-08-08/00:00:01] INFO MyLog init module MyLog OK
[2014-08-08/00:00:03] ERROR VideoControl streamd not running
[2014-08-08/00:00:03] INFO DateTime init DateTime Module OK
[2014-08-08/00:00:03] INFO Button init Button Module OK
[2014-08-08/00:00:07] INFO Wireless Turn off apcli0!!!
[2014-08-08/00:00:08] INFO Wireless Turn on apcli0!!!
[2014-08-08/00:00:08] INFO Wireless init Wireless OK.
[2014-08-08/00:00:08] INFO NetConfig init NetConf OK.
[2014-08-08/00:00:08] INFO NetSwitch init NetSwitch OK.
[2014-08-08/00:00:08] NOTICE VideoControl VideoContrl init finished
[2014-08-08/00:00:08] INFO UserManage init module UserManage OK
[2014-08-08/00:00:08] INFO Session Load Session Config Success
[2014-08-08/00:00:08] INFO Session Init Session OK
[2014-08-08/00:00:09] INFO Bonjour init module Bonjour Support OK
[2014-08-08/00:00:10] INFO DateTime Start Sync to ntp server
[2014-08-08/00:00:10] INFO DateTime Start DateTime Module OK
[2014-08-08/00:00:10] INFO Button start Button Module OK
[2014-08-08/00:00:10] INFO NetSwitch start NetSwitch OK.
[2014-08-08/00:00:11] NOTICE VideoControl start stream server
[2014-08-08/00:00:11] INFO UserManage start UserManage Module OK
[2014-08-08/00:00:11] NOTICE Session ttl thread started
[2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Get setting success.
[2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Setting Succeed
[2014-08-08/00:00:11] INFO Bonjour start module Bonjour Support OK
[2014-08-08/00:00:11] INFO Button Setting Led to ON
[2014-08-08/00:00:12] INFO Button Setting Led to ON
[2014-08-08/00:00:14] INFO Wireless receive wlan connected mesaage, type is 0.
[2014-08-08/00:00:21] INFO NetSwitch new lan ip : 192.168.0.4.
[2014-08-08/00:00:21] INFO NetSwitch new lan gw : 192.168.0.1.
[2014-08-08/00:00:23] INFO DateTime time changed
[2016-08-24/19:47:03] ERROR Cloud unknown passthrough command.
[2016-08-24/19:47:07] ERROR Cloud unknown passthrough command.......when I reset the camera it takes the correct time.I dont know why it has the time of 2014
#################################################################
# NC200(UN) System Log
# Time = 2016-8-24 22:33:50
# H-Ver = 1.0 : S-Ver = 2.1.7 Build 160315 Rel.27420
# L = 192.168.0.4 : M = 255.255.255.0
#################################################################
DateTime Level Module Msg
[2014-08-08/00:00:08] INFO Session Load Session Config Success
[2014-08-08/00:00:08] INFO Session Init Session OK
[2014-08-08/00:00:09] INFO Bonjour init module Bonjour Support OK
[2014-08-08/00:00:10] INFO DateTime Start Sync to ntp server
[2014-08-08/00:00:10] INFO DateTime Start DateTime Module OK
[2014-08-08/00:00:10] INFO Button start Button Module OK
[2014-08-08/00:00:10] INFO NetSwitch start NetSwitch OK.
[2014-08-08/00:00:10] NOTICE VideoControl start stream server
[2014-08-08/00:00:11] INFO UserManage start UserManage Module OK
[2014-08-08/00:00:11] NOTICE Session ttl thread started
[2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Get setting success.
[2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Setting Succeed
[2014-08-08/00:00:11] INFO Bonjour start module Bonjour Support OK
[2014-08-08/00:00:11] INFO Button Setting Led to ON
[2014-08-08/00:00:11] INFO Wireless receive wlan connected mesaage, type is 0.
[2014-08-08/00:00:12] INFO Button Setting Led to ON
[2014-08-08/00:00:16] INFO NetSwitch new lan ip : 192.168.0.102.
[2014-08-08/00:00:16] INFO NetSwitch new lan gw : 192.168.0.1.
[2014-08-08/00:00:01] INFO MyLog init module MyLog OK
[2014-08-08/00:00:03] ERROR VideoControl streamd not running
[2014-08-08/00:00:03] INFO DateTime init DateTime Module OK
[2014-08-08/00:00:03] INFO Button init Button Module OK
[2014-08-08/00:00:07] INFO Wireless Turn off apcli0!!!
[2014-08-08/00:00:08] INFO Wireless Turn on apcli0!!!
[2014-08-08/00:00:08] INFO Wireless init Wireless OK.
[2014-08-08/00:00:08] INFO NetConfig init NetConf OK.
[2014-08-08/00:00:08] INFO NetSwitch init NetSwitch OK.
[2014-08-08/00:00:08] NOTICE VideoControl VideoContrl init finished
[2014-08-08/00:00:08] INFO UserManage init module UserManage OK
[2014-08-08/00:00:08] INFO Session Load Session Config Success
[2014-08-08/00:00:08] INFO Session Init Session OK
[2014-08-08/00:00:09] INFO Bonjour init module Bonjour Support OK
[2014-08-08/00:00:10] INFO DateTime Start Sync to ntp server
[2014-08-08/00:00:10] INFO DateTime Start DateTime Module OK
[2014-08-08/00:00:10] INFO Button start Button Module OK
[2014-08-08/00:00:10] INFO NetSwitch start NetSwitch OK.
[2014-08-08/00:00:11] NOTICE VideoControl start stream server
[2014-08-08/00:00:11] INFO UserManage start UserManage Module OK
[2014-08-08/00:00:11] NOTICE Session ttl thread started
[2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Get setting success.
[2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Setting Succeed
[2014-08-08/00:00:11] INFO Bonjour start module Bonjour Support OK
[2014-08-08/00:00:11] INFO Button Setting Led to ON
[2014-08-08/00:00:12] INFO Button Setting Led to ON
[2014-08-08/00:00:14] INFO Wireless receive wlan connected mesaage, type is 0.
[2014-08-08/00:00:21] INFO NetSwitch new lan ip : 192.168.0.4.
[2014-08-08/00:00:21] INFO NetSwitch new lan gw : 192.168.0.1.
[2014-08-08/00:00:23] INFO DateTime time changed
[2016-08-24/19:47:03] ERROR Cloud unknown passthrough command.
[2016-08-24/19:47:07] ERROR Cloud unknown passthrough command.......when I reset the camera it takes the correct time.I dont know why it has the time of 2014
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Registered: 2016-08-20
Re:Camera continually goes offline
2016-08-25 19:20:00
For Getting Instant solution, you should visit at :
http://www.tp-link.in/support.html , I also had that same problem and i visited tp-link support center.
High Resolution Security Camera
High Resolution Security Camera
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Registered: 2016-08-25
tp link ip camera goes offline
2016-09-08 05:58:50
hello...i had the same problem---two camras nc200 frequently goes offline.....i tried everything and notihng happened...one day i turn off a tp link 850 extender that i had installed ....and .....eureca!!!! that was the problem....but i dont know why......
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Registered: 2016-05-23
Re:Camera continually goes offline
2016-09-08 15:00:15
I think the speed of the Internet connection in the place where the camera is installed is not sufficient enough to provide correct work of the device. Please try to lower the resolution of the camera (try to choose the lowest possible resolution), as Primary and Secondary DNS Addresses please use 8.8.8.8 and 8.8.4.4
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Registered: 2016-12-10
Re:Camera continually goes offline
2016-12-11 05:40:06
Hi, what
ROUTER have?
1 Offline Solution: http://forum.tp-link.com/showthread.php?92926-Problem-NC250-Device-disconnected-with-cloud-server
1 Offline Solution: http://forum.tp-link.com/showthread.php?92926-Problem-NC250-Device-disconnected-with-cloud-server
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Registered: 2016-12-23
Re:Camera continually goes offline
2016-12-23 17:05:41
agaspard wrote
Hello...Im from Argentina, I bought 2 tp lin ip cameras and i have the same problem...they work ok for one aprox. and then go offline. I reset them and a tp link extender and go online. I ve a log from one of them, and the unique thing I see is that a change of time
#################################################################
# NC200(UN) System Log
# Time = 2016-8-24 22:33:50
# H-Ver = 1.0 : S-Ver = 2.1.7 Build 160315 Rel.27420
# L = 192.168.0.4 : M = 255.255.255.0
#################################################################
DateTime Level Module Msg
[2014-08-08/00:00:08] INFO Session Load Session Config Success
[2014-08-08/00:00:08] INFO Session Init Session OK
[2014-08-08/00:00:09] INFO Bonjour init module Bonjour Support OK
[2014-08-08/00:00:10] INFO DateTime Start Sync to ntp server
[2014-08-08/00:00:10] INFO DateTime Start DateTime Module OK
[2014-08-08/00:00:10] INFO Button start Button Module OK
[2014-08-08/00:00:10] INFO NetSwitch start NetSwitch OK.
[2014-08-08/00:00:10] NOTICE VideoControl start stream server
[2014-08-08/00:00:11] INFO UserManage start UserManage Module OK
[2014-08-08/00:00:11] NOTICE Session ttl thread started
[2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Get setting success.
[2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Setting Succeed
[2014-08-08/00:00:11] INFO Bonjour start module Bonjour Support OK
[2014-08-08/00:00:11] INFO Button Setting Led to ON
[2014-08-08/00:00:11] INFO Wireless receive wlan connected mesaage, type is 0.
[2014-08-08/00:00:12] INFO Button Setting Led to ON
[2014-08-08/00:00:16] INFO NetSwitch new lan ip : 192.168.0.102.
[2014-08-08/00:00:16] INFO NetSwitch new lan gw : 192.168.0.1.
[2014-08-08/00:00:01] INFO MyLog init module MyLog OK
[2014-08-08/00:00:03] ERROR VideoControl streamd not running
[2014-08-08/00:00:03] INFO DateTime init DateTime Module OK
[2014-08-08/00:00:03] INFO Button init Button Module OK
[2014-08-08/00:00:07] INFO Wireless Turn off apcli0!!!
[2014-08-08/00:00:08] INFO Wireless Turn on apcli0!!!
[2014-08-08/00:00:08] INFO Wireless init Wireless OK.
[2014-08-08/00:00:08] INFO NetConfig init NetConf OK.
[2014-08-08/00:00:08] INFO NetSwitch init NetSwitch OK.
[2014-08-08/00:00:08] NOTICE VideoControl VideoContrl init finished
[2014-08-08/00:00:08] INFO UserManage init module UserManage OK
[2014-08-08/00:00:08] INFO Session Load Session Config Success
[2014-08-08/00:00:08] INFO Session Init Session OK
[2014-08-08/00:00:09] INFO Bonjour init module Bonjour Support OK
[2014-08-08/00:00:10] INFO DateTime Start Sync to ntp server
[2014-08-08/00:00:10] INFO DateTime Start DateTime Module OK
[2014-08-08/00:00:10] INFO Button start Button Module OK
[2014-08-08/00:00:10] INFO NetSwitch start NetSwitch OK.
[2014-08-08/00:00:11] NOTICE VideoControl start stream server
[2014-08-08/00:00:11] INFO UserManage start UserManage Module OK
[2014-08-08/00:00:11] NOTICE Session ttl thread started
[2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Get setting success.
[2014-08-08/00:00:11] INFO MotionDetection Motion Detection, Setting Succeed
[2014-08-08/00:00:11] INFO Bonjour start module Bonjour Support OK
[2014-08-08/00:00:11] INFO Button Setting Led to ON
[2014-08-08/00:00:12] INFO Button Setting Led to ON
[2014-08-08/00:00:14] INFO Wireless receive wlan connected mesaage, type is 0.
[2014-08-08/00:00:21] INFO NetSwitch new lan ip : 192.168.0.4.
[2014-08-08/00:00:21] INFO NetSwitch new lan gw : 192.168.0.1.
[2014-08-08/00:00:23] INFO DateTime time changed
[2016-08-24/19:47:03] ERROR Cloud unknown passthrough command.
[2016-08-24/19:47:07] ERROR Cloud unknown passthrough command.......when I reset the camera it takes the correct time.I dont know why it has the time of 2014
lograste solucionar el problema ? yo aparte de tu problema no hay forma de hacerla funcionar en el ispy de forma remota.
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Re:Camera continually goes offline
2016-12-27 00:02:14
I solved the problem by reducing the resolution. I don’t understand why I had to do this. I have a 100 Mo connexion…
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Re:Camera continually goes offline
2016-12-31 18:25:17
whitefort wrote
Region : Ireland
Model : NC200
Hardware Version : V1
Firmware Version :
ISP :
Hi, I've just got the NC200, but I'm finding that frequently when I try to access it, I get the message that the camera has gone offline.
Turning the router off, then on again, resolves the situation, but obviously I can't do this when I'm away from home.
Is there anything I can do to prevent the camera going offline so often?
Thanks.
I found that for example, in my case, the problem was that i had installed a wifi extender.....tp link....when i turn it off.....proble, solved.....never more had the problem with the cammera going off line
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Registered: 2017-01-25
Re:Camera continually goes offline
2017-01-25 13:56:36
Get it checked from the professional, problem will certainly solve
.
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Registered: 2017-02-16
Re:Camera continually goes offline
2017-02-16 01:18:06
THe same problem with NC 450...the camera goes offline
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Registered: 2015-06-18
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