C420 Detection Zones Being Deleted After Switching Back to Home Mode

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C420 Detection Zones Being Deleted After Switching Back to Home Mode

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C420 Detection Zones Being Deleted After Switching Back to Home Mode
C420 Detection Zones Being Deleted After Switching Back to Home Mode
2025-04-30 21:17:15
Model: Tapo C420  
Hardware Version: V1
Firmware Version: 1.3.1

Hi,

 

Having an unusual problem with a C420. Can't find any threads on this exact problem. 
 

I've set detection zones for Home Mode and Away Mode. When I switch to Away Mode the camera obviously switches to whatever settings and zones I had set for Away Mode. But when I switch back to Home Mode all my Home Mode zones are totally deleted. Not changed from one mode to another (like there's a few threads about already), but totally gone. No zones at all! 
 

Then when I go back to Away Mode the zones are totally different to the ones I had set for Away Mode. They seem to match zones I had set for Away Mode a long time ago when the camera was in a different place. I have changed and saved different zones multiple times since these zones were in use.
 

No matter how many times I re-setup the zones for both Home and Away Modes when I try use the Home or Away function it wipes my zones for Home Mode and also wipes my Away Mode zones and replaces them with old zones set months ago. 
 

I've already reset the camera and re-setup the zones multiple times, but no joy! 
 

Any help with this one? I know some people have some similar problems but can't find anything online for this exact one. 

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Re:C420 Detection Zones Being Deleted After Switching Back to Home Mode
2025-05-06 06:35:18

  @Bonneville92 

 

Make sure your Tapo app and camera firmware are updated. 

 

Do you use the same phone to adjust settings and activate the home/away mode? Try to use another mobile device and apply different home/away mode settings for the camera, then monitor what will happen when you enable home/away mode with this mobile device.

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