cameras “offline” but I get notifications and can view recordings
My cameras and door sensors are all offline in the app, but they still send notifications and I can view the recordings from the storage section on my profile. All lights solid green, just no live feed and totally unable to inactivate the door sensors without being able to click on them. Any ideas what's wrong?
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Hi everyone, thank you for bringing this to our attention. Our team is aware of this issue and is working on this with high priority.
Please follow this article and I'll share the latest information there if I receive any updates. [2025/05/10] Tapo Devices Show Offline in the App
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@Llg013 me too same issue 😤
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@Wielmo me too, and my tapo plugs are offline too, same issue
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@Llg013 ciao anche a me stesso problema e anche a casa dei miei genitori.. tutte offline pero tutte collegate apparentemente
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Same here. I can see live feed from my all my local devices when I'm connected to my local WLAN, but when I'm using mobile network only my devices in another country (NL) are available, my local devices all are offline in the app with the exception of - astonishingly - two of my cameras here at my house, a c200 and a c325 are still available then. Same with when I use another smartphone which uses a SIM from another provider.
Tapo what did you do in the last few hours? Need help!
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Yes
From Yesterday in the afternoon all my 15 tapo devices are all OFFLINE
WIFI IS PERFECTLY functioning and connecting Tommy router TP link i see all Online !
Impossible connecting from remote in Italy
It Will be a long weekend without domotic service......
It would a marketing signal about security of tapo system.....
Obviously none of the tecnical assistance Is conctatable from Friday afternoon tò monday
It Is incredibile that a big brand like Tapo leaves its clients without a warning or message fir 3 days !
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Same here based in Portugal
3x c220 working and 1x c51 offline but receiving notifications
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Hi everyone, thank you for bringing this to our attention. Our team is aware of this issue and is working on this with high priority.
Please follow this article and I'll share the latest information there if I receive any updates. [2025/05/10] Tapo Devices Show Offline in the App
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