Connection a distance c200
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Hello,
i do not see my 3 caméras with my main account whereas they are seenable with the second one. I'm Not at home.
Is there a chance I can connect to them in order to be able to manage them ?
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Hi,
If you can see the camera with the second account but are unable to manage it, such as change settings on its Device Settings page, the second account should be a shared account of the camera.
How to share my Tapo Smart Devices with family
In this situation, you need to find the owner account that the camera is bound to, and then you can control the camera after logging in to the Tapo app with the owner account.
Best Regards
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Hi,
If you can see the camera on the Tapo app when you log in to the Tapo app with the second account, please check if you can control the camera with the second account. For example, go to the camera's Device Settings page and check if you can change settings.
If you can control the camera with the second account, it means that the camera is bound to the second account rather than your main account. In this situation, you can control the camera remotely with the second account.
Best Regards
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Thanks but I cannot manage them with second account
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Hi,
If you can see the camera with the second account but are unable to manage it, such as change settings on its Device Settings page, the second account should be a shared account of the camera.
How to share my Tapo Smart Devices with family
In this situation, you need to find the owner account that the camera is bound to, and then you can control the camera after logging in to the Tapo app with the owner account.
Best Regards
- Copy Link
- Report Inappropriate Content
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