Tapo devices keep going offline in Google Home app
EDIT: I see in this forum that others are having the same issue. I hope Tapo can get it sorted out soon.
I don't really know whether this is in the correct category as I believe it is an app issue. I recently purchased a L430c bulb and a S200B button. I cannot remember exactly when the problem began but recently all of my Tapo devices keep on showing up as offline in the Google Home app. I have to unlink and relink the Tapo app in Google Home. They stay connected for a day or so and then go offline again. I even had shadow duplicates of my Tapo devices which I was unable to remove from the Home app until I disconnected my husband from the Home app. I have since put him back on again.
I've tried uninstalling the Google Home app altogether and setting it up again. Both our phones are a Google Pixel 6a. The devices still work in the Tapo app itself when this problem occurs. Other branded devices aren't affected by this.
Does anyone else have this issue and does anyone know what might be wrong and how to rectify it please?
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Hello everyone,
Thank you for bringing this matter to our attention. The reported issue has been resolved now. For details and recovery method, please refer to the following:
1. Issue description: Tapo devices intermittently disconnected (showing offline) in Alexa/Google Home apps approximately every 24 hours. Temporarily resolved by relinking the Tapo skill.
2. Fix time: June 3rd, 01:30 AM PDT.
3. Recovery Steps: Relink (maually disconnect then reconnect) Tapo with Alexa or Google Home regardless of the current status. Whether your Tapo devices are online or offline in the Alexa/Google Home at the moment, simply relink Tapo again.
================================
Please be aware that the information provided above pertains to issues that were present at the time this thread was posted. If you experience similar problems later -- unstable connections between Tapo devices and Google Home, you can refer to the following suggestions for troubleshooting:
1. Make sure your Tapo smart devices maintain a stable cloud connection -- device's led status always stays in solid green (blue, or other colors, depending on the models) and the remote control (using cellular data or connect to a non-home WiFi) through Tapo app always works. Third-party control fails when the smart devices are disconnected from the cloud - remote control failure.
>> If your Tapo devices cannot be controlled remotely within the Tapo app, check Case 2 suggestions in this article. Cannot use the Tapo app to control my smart devices
2. Try to relink Tapo and Google Home.
3. If you have other smart devices from other brands that are also linked to Google Home and experience a similar issue, then it is likely a problem with Google services.
If the above suggestions don't help, please contact TP-Link support for further assistance. Contact TP-Link Support
To receive effective assistance quickly, it is recommended to include the following information in your email:
1. Detailed description of the issue: symptoms, frequency, resolution methods, etc.
2. The most recent time the issue occurred.
3. Tapo device information: model, hardware & firmware version, Mac address.
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Same issue with me and a number of others. Have raised this with TP Link as well here https://community.tp-link.com/en/smart-home/forum/topic/821166?page=1 and also shared with them the reddit thread where a number of users are experiencing the same issue
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Hello everyone,
Thank you for bringing this matter to our attention. The reported issue has been resolved now. For details and recovery method, please refer to the following:
1. Issue description: Tapo devices intermittently disconnected (showing offline) in Alexa/Google Home apps approximately every 24 hours. Temporarily resolved by relinking the Tapo skill.
2. Fix time: June 3rd, 01:30 AM PDT.
3. Recovery Steps: Relink (maually disconnect then reconnect) Tapo with Alexa or Google Home regardless of the current status. Whether your Tapo devices are online or offline in the Alexa/Google Home at the moment, simply relink Tapo again.
================================
Please be aware that the information provided above pertains to issues that were present at the time this thread was posted. If you experience similar problems later -- unstable connections between Tapo devices and Google Home, you can refer to the following suggestions for troubleshooting:
1. Make sure your Tapo smart devices maintain a stable cloud connection -- device's led status always stays in solid green (blue, or other colors, depending on the models) and the remote control (using cellular data or connect to a non-home WiFi) through Tapo app always works. Third-party control fails when the smart devices are disconnected from the cloud - remote control failure.
>> If your Tapo devices cannot be controlled remotely within the Tapo app, check Case 2 suggestions in this article. Cannot use the Tapo app to control my smart devices
2. Try to relink Tapo and Google Home.
3. If you have other smart devices from other brands that are also linked to Google Home and experience a similar issue, then it is likely a problem with Google services.
If the above suggestions don't help, please contact TP-Link support for further assistance. Contact TP-Link Support
To receive effective assistance quickly, it is recommended to include the following information in your email:
1. Detailed description of the issue: symptoms, frequency, resolution methods, etc.
2. The most recent time the issue occurred.
3. Tapo device information: model, hardware & firmware version, Mac address.
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Will it be a feature coming shortly to be able to view the feed on the google home app. Since right now its not available and on the box it says it works with google home, but not via a mobile phone which for me is not what its advertised for. thanks!
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LucW wrote
Will it be a feature coming shortly to be able to view the feed on the google home app. Since right now its not available and on the box it says it works with google home, but not via a mobile phone which for me is not what its advertised for. thanks!
Actually this limitation is because of Google. You may follow this article, we will share updates when Google fix it. What to do if you can't access the camera's live feed on the Google Home App
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JonB-TP wrote
Unfortunately not resolved. I've had to keep doing this. It may not relink for a whole night. Very frustrating. Might have to consider using different system.. Maybe Phillips hue
Please make sure your Tapo smart devices maintain a stable cloud connection -- device's led status always stays in solid green (blue, or other colors, depending on the models) and the remote control (using cellular data or connect to a non-home WiFi) through Tapo app always works. Third-party control fails when the smart devices are disconnected from the cloud - remote control failure.
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@Wayne-TP I definitely still have the issue with both my TAPO C420 cameras disconnecting from the Google Home app frequently. If I uninstall the Tapo link in Google Home and reinstall it will work for a few hours, but then goes away again.
I have tried all suggested fixes on this forum, but nothing seems to work
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Buldito wrote
@Wayne-TP I definitely still have the issue with both my TAPO C420 cameras disconnecting from the Google Home app frequently. If I uninstall the Tapo link in Google Home and reinstall it will work for a few hours, but then goes away again.
I have tried all suggested fixes on this forum, but nothing seems to work
For your case, we recommend contacting our local support team for further assistance. Contact TP-Link Support
To receive effective assistance quickly, it is recommended to include the following information in your email:
1. Detailed description of the issue: symptoms, frequency, resolution methods, etc.
2. The most recent time the issue occurred.
3. Tapo device information: model, hardware & firmware version, Mac address.
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