C310 display in black and white after firmware update

C310 display in black and white after firmware update

17 Reply
Re:C310 display in black and white after firmware update
2025-06-10 08:01:03

  @TimBax

TimBaxter wrote

Both of my c310 cameras had a firmware update yesterday (June 4th 2025). Now images are in black and white only as if they are recording at night. 

 

Been having same problem since update 

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#12
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Re:C310 display in black and white after firmware update
2025-06-12 10:03:24

  @TimBaxter 

 

I have 6 C310 cameras all doing the same, rebooting them from the app will sort them until next low light event. Other tapo cameras I have are not affected. I wish tapo would roll back the update. 

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#13
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Re:C310 display in black and white after firmware update
2025-06-12 11:06:26

  @Solla-topee I am also seeing C310 camera holding night vision mode into next day.  Is there a permanent solution for this issue yet?   

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#14
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Re:C310 display in black and white after firmware update
2025-06-15 20:18:25

  @Solla-topee 

My C310 is doing the same. I also have a C320 exhibiting the same behavior. I am assuming it is the same issue as it happened at the same time as the C310. Will there be a firmware fix for this camera model too?

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#15
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Re:C310 display in black and white after firmware update
2025-06-16 07:48:13

  @Masteraircrew 

Hi,
1. The official firmware for the Tapo C310 is being released gradually. Please update the new firmware via the Tapo app once the firmware update notification prompts in the Tapo app, and you can check if it resolves the issue.

 

2. We haven't received any feedback about Tapo C320WS saying it has the same problem. Please send me(@Solla-topee) its MAC address via a private message and describe the specific problem phenomenon.

Best Regards

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#16
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Re:C310 display in black and white after firmware update
2025-06-16 08:11:53

  @Solla-topee 

 

I have 2 C310 cameras, bought as a twin pack. One has now been updated to 1 4.3, which has fixed the issue, but the other is still on 1.4.2 and says no update available.

 

Is this due to the update schedule or is there another problem?

 

Thanks, Tim

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#17
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Re:C310 display in black and white after firmware update
2025-06-17 02:41:34 - last edited 2025-06-17 02:48:49

  @TimBaxter 

Hi,
Since the official firmware is being released gradually, you may see that some of your cameras are receiving the new firmware, but some are not. Please wait patiently for the latest firmware to be released to your other cameras.
Best Regards

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#18
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