Plex BE25 Not Available outside Your Network

Plex BE25 Not Available outside Your Network

Plex BE25 Not Available outside Your Network
Plex BE25 Not Available outside Your Network
2025-06-09 19:24:52 - last edited 2025-06-16 10:59:32
Model: Deco BE25  
Hardware Version: V1
Firmware Version: 1.0.17 Build 20250403 Rel. 13304

Hi All

 

I have recently upgraded my Boradband to a fibre connection (1000Mbps Up and Down) and while I was at it I replaced my old M5's with BE25s to take advantage of the speeds.

 

At the recommendation of a friend, I am not using the ISP (LitFibre) provided router, instead the feed is going directly into Deco from the wall with a CAT6e cable.

 

However, I cannot get Plex to keep a connection to the outside world for remote streaming, I keep getting the message "Not available outside your network. Your server is signed in to Plex, but is not reachable from outside your network"

 

In the deco app, under "Address Reservation" I have added the PC and confirmed its got the correct IP Address and MAC Adrress.

 

I then setup "Port Forwarding" for the server as shown in the Plex App

Service Type: Custom

Service Name: PlexServer

Insternal IP: 192.168.68.56

Internal Port 32400

External Port 32400

Protocol: TCP

 

But the app keeps doing the same thing, kicking me out after a few seconds with the error "Not available outside your network. Your server is signed in to Plex, but is not reachable from outside your network"

 

Every website I use to check if the port if open using my public IP gives the same error, Port Not Open.

 

This worked find on my old Virgin Media Router, I forwarded the port and away I went, but with this deco its giving me such a headace.

 

Ive turned eveything off at this point and turned it all on in a logical way, wall ONT, TP Link Deco and then the PlexServer but still no joy.

 

Can anyone help?

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#1
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1 Accepted Solution
Re:Plex BE25 Not Available outside Your Network-Solution
2025-06-10 02:43:30 - last edited 2025-06-16 10:59:32

  @Mike_G86 

Hi, it is suggested to check whether the IPV4 address on the Deco BE25 is the same as your public IP address here:https://whatismyipaddress.com/

If they are the same, please also try to enable "UPNP" under Deco APP>More>Advanced>NAT Forwarding.

Wait for your reply.

Best regards.

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Re:Plex BE25 Not Available outside Your Network
2025-06-10 01:26:43

  @Mike_G86 what is the external network address of the be25?

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Re:Plex BE25 Not Available outside Your Network-Solution
2025-06-10 02:43:30 - last edited 2025-06-16 10:59:32

  @Mike_G86 

Hi, it is suggested to check whether the IPV4 address on the Deco BE25 is the same as your public IP address here:https://whatismyipaddress.com/

If they are the same, please also try to enable "UPNP" under Deco APP>More>Advanced>NAT Forwarding.

Wait for your reply.

Best regards.

Recommended Solution
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#3
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