Issue with timestamp on file and actual video

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Issue with timestamp on file and actual video

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Issue with timestamp on file and actual video
Issue with timestamp on file and actual video
2025-07-11 03:30:40 - last edited 2025-07-31 11:39:24
Model: Tapo C420  
Hardware Version: V1
Firmware Version: 1.3.1

Hi,

The timestamp on SD card video and Cloud video are off by 30 minutes. The actual video has correct timestamp.

What could be causing it? 

 

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#1
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Re:Issue with timestamp on file and actual video-Solution
2025-07-11 09:51:10 - last edited 2025-07-31 11:39:24

  @Vaibhav_Sapre 

Hi, 
If you have an Android phone, please uninstall the Tapo app, copy the link, paste it into your phone's browser, click Enter to download and install the Tapo Trial app, and check if it helps.

If so, you can use this Tapo Trial app until the new official Tapo app(ver 3.13.x) has been released.

Best Regards

 

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Re:Issue with timestamp on file and actual video-Solution
2025-07-11 09:51:10 - last edited 2025-07-31 11:39:24

  @Vaibhav_Sapre 

Hi, 
If you have an Android phone, please uninstall the Tapo app, copy the link, paste it into your phone's browser, click Enter to download and install the Tapo Trial app, and check if it helps.

If so, you can use this Tapo Trial app until the new official Tapo app(ver 3.13.x) has been released.

Best Regards

 

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Re:Issue with timestamp on file and actual video
2025-07-14 03:48:14

  @Solla-topee 

Thank you for sharing. 

It looks better for the most part, seeing some odd bevahiour though. Will keep you posted if I see it again. 

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Re:Issue with timestamp on file and actual video
2025-07-14 08:11:42

  @Vaibhav_Sapre Hi, please feel free to reply to us if you need further assistance.

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