Firmware 1.1.2 broke my sound

Firmware 1.1.2 broke my sound

Firmware 1.1.2 broke my sound
Firmware 1.1.2 broke my sound
2025-07-16 04:56:08 - last edited 2025-07-30 09:50:42
Tags: #Bad firmware
Model: Tapo C510W  
Hardware Version: V2
Firmware Version: 1.1.2

Hello. I just replaced my tapo c510w yesterday because all i had was crackling sound. (Both live and recording).

 

So i installed the new camera, and the sound was perfect. So i thought to myself, i wont update the firmware incase thats the problem. This morning i realized that i left auto-update ON......

 

So i thought, hopefully the firmware isnt the problem. So i opened the camera-app, and €%%& the crackling sound is back........

 

A quick google tells me this: (so im not the only one it seems..)

 

"Some Tapo users are reporting issues after updating to firmware version 1.1.2,

  • Audio Issues:
    Users have experienced problems with audio quality on cameras, including crackling and difficulty understanding speech. "

 

I saw this thread: https://community.tp-link.com/en/smart-home/forum/topic/830282

 

I was hoping the technicians can send me a firmware update too, even though its not the same camera-model.

 

Best regard

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1 Accepted Solution
Re:Firmware 1.1.2 broke my sound-Solution
2025-07-17 06:07:18 - last edited 2025-07-30 09:50:42

  @TPgrelo 

Hi,
The firmware for different Tapo camera models is not interchangeable; for example, the firmware for the Tapo C125 cannot be used on the C510W. We need to understand the specific issues you're experiencing to provide suitable advice.

 

Regarding the audio quality phenomenon you mentioned, please provide the following information:
  1. Send me (@Solla-topee) the camera's MAC address via a private message.

  2. Please send us a video demonstrating the audio quality phenomenon. You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me via a private message.


  3. Please describe the environment surrounding the camera and how the video was recorded.


  4. Send us the camera's firmware version before the upgrade if you remember it.

 

Best Regards

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Re:Firmware 1.1.2 broke my sound-Solution
2025-07-17 06:07:18 - last edited 2025-07-30 09:50:42

  @TPgrelo 

Hi,
The firmware for different Tapo camera models is not interchangeable; for example, the firmware for the Tapo C125 cannot be used on the C510W. We need to understand the specific issues you're experiencing to provide suitable advice.

 

Regarding the audio quality phenomenon you mentioned, please provide the following information:
  1. Send me (@Solla-topee) the camera's MAC address via a private message.

  2. Please send us a video demonstrating the audio quality phenomenon. You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me via a private message.


  3. Please describe the environment surrounding the camera and how the video was recorded.


  4. Send us the camera's firmware version before the upgrade if you remember it.

 

Best Regards

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#2
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