I only receive notifications if I unlock my phone
I only receive notifications if I unlock my phone
Good morning, I've done several tests and settings and have come to the conclusion that the Tapo app isn't working properly. Basically, when the t100 sensor detects motion, it sends a notification, but my phone (and other models I've tested) only receives it when I unlock the screen. If I lock my phone and it detects motion within 3 minutes, the notification arrives correctly. After 3-4 minutes of the phone being in standby, the notification doesn't arrive until I unlock it. I have a Samsung A51 with Android 13, but I've encountered the same problem on Android 14 and an even more recent Motorola. On my phone, I've removed all the restrictions and optimizations that could cause the Tapo app to go into "sleep," but it still doesn't work. With WhatsApp, for example, I haven't had to do any of this, and notifications always arrive immediately. So I assume it's a problem with the Tapo app, which hasn't been implemented optimally in terms of background services. I've already read the article https://www.tp-link.com/it/support/faq/3213/ which suggests doing what I've already done. I'm sorry that for something like this, if there's no solution, I'm forced to return everything because it's useless if I don't receive real-time notifications. Hoping for a solution or an app update, thank you.
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- Make sure your Tapo app is updated.
- You may try to delete and reinstall the app.
- Restart the phone might also help, give it a try and see how it works.
As this is unusual, please share more details with us. Do you mean that all notifications during the lock screen period appear once you unlock the phone? What time is shown for these notifications? Is it the current time or the actual time of the detected event? What's the version of your Tapo app?
Please record a video of the problem and share the video here, or send to me privately. This will help us to better understand the situation. *Upload videos to your personal cloud drive or video websites like YouTube, then send the video link here.
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- Make sure your Tapo app is updated.
- You may try to delete and reinstall the app.
- Restart the phone might also help, give it a try and see how it works.
As this is unusual, please share more details with us. Do you mean that all notifications during the lock screen period appear once you unlock the phone? What time is shown for these notifications? Is it the current time or the actual time of the detected event? What's the version of your Tapo app?
Please record a video of the problem and share the video here, or send to me privately. This will help us to better understand the situation. *Upload videos to your personal cloud drive or video websites like YouTube, then send the video link here.
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I have the same problem. When I allow notifications in the camera's (or sensor's or other) Device Settings page on the Tapo App, they work properly. However, when I create an Automation in Smart Action page, my phone only receives notifications when I unlock the screen, or after some long delay (at least 10 minutes). My guess is that Automation notifications are sent using normal priority, so they are not received immediately when phone is in doze mode.
https://firebase.google.com/docs/cloud-messaging/android/message-priority
Please change priority of these notifications to high.
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Marek16 wrote
I have the same problem. When I allow notifications in the camera's (or sensor's or other) Device Settings page on the Tapo App, they work properly. However, when I create an Automation in Smart Action page, my phone only receives notifications when I unlock the screen, or after some long delay (at least 10 minutes). My guess is that Automation notifications are sent using normal priority, so they are not received immediately when phone is in doze mode.
https://firebase.google.com/docs/cloud-messaging/android/message-priority
Please change priority of these notifications to high.
@Marek16 Does this occur when your phone is in doze mode?
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Yes, this does happen when the phone is in Doze mode. Doze mode is something I can't turn off, it is managed by the Android system and is activated automatically when the device is idle for a certain period of time. There are some important events that require my attention. I think that notifications for these events should be delivered without delay.
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@Marek16 In Android? Then you can turn off battery optimisation for that app.
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I have Power Saving turned off on my Android device (Samsung Galaxy S25+, Android 16). Battery optimization for the Tapo app is also disabled.
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There is a troubleshooting article on Samsung's official website, this might be helpful for you, take a look. https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Tips: they offer three checkpoints (A/B/C), if the suggestions don't help, you can click 'No' under 'Did this resolve your issue?', then you can see more suggestions.
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This didn't resolve my issue. I have no problem with notifications on my phone in general.
To summarize:
- Every notification does arrive (some of them arrive with some long delay).
- Battery optimization is turned off, power saving is turned off, Do Not Disturb mode is turned off.
- When an Android phone is idle (for example laying on my desk near me) Android turns on Doze mode. Doze mode is something that can't be turned off its Android feature.
- As far as I know Android notifications can have two priorities: normal, high. High-priority notifications arrive immediately even when Doze mode is on.
- Notifications from Smart Automation most likely arrive with normal priority, because they arrive with delay when Doze mode activates.
- Device Settings Page notifications most likely arrive with high priority, because they arrive immediately.
Could you please check what notification priority is used for Smart Automation? Maybe they have normal priority by design, even though I think they should have high priority.
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