The camera gets stuck in some random position automatically post motion detection

The camera gets stuck in some random position automatically post motion detection

The camera gets stuck in some random position automatically post motion detection
The camera gets stuck in some random position automatically post motion detection
2025-07-24 17:23:43 - last edited 2025-07-30 10:48:57
Model: Tapo C520WS  
Hardware Version: V2
Firmware Version: 1.1.1

I regret buying this camera. It worked very well initially. Off late it gets auto stuck in some random position facing the roof. I don't know how to fix this. Every time I have to reboot the app. Because of this I missed a crucial event that needed to be on camera where a delivery agent misbehaved with me. 

 

This should have been a basic job of a CCTV camera - chuck all your AI and things, it's useless if this is not taken care

 

 

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#1
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1 Accepted Solution
Re:The camera gets stuck in some random position automatically post motion detection-Solution
2025-07-25 08:03:56 - last edited 2025-07-30 10:48:57

  @KaushikSA 

Hi,
It's recommended to refer to the thread below to send an email to support.forum@tp-link.com with the requested information for further analysis.
What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking
Best Regards

Recommended Solution
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#2
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Re:The camera gets stuck in some random position automatically post motion detection-Solution
2025-07-25 08:03:56 - last edited 2025-07-30 10:48:57

  @KaushikSA 

Hi,
It's recommended to refer to the thread below to send an email to support.forum@tp-link.com with the requested information for further analysis.
What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking
Best Regards

Recommended Solution
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#2
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