Someone talking through my camera
Hello,
it has happened twice now that we hear voice coming from our tapo C310 camera. The first time my sister in law was outside with the kids and heard a mans voice go "Mommy Mommy" through the camera, and today my brother heard a voice say "Hello" through the camera.
Is there a way to confirm if there has been a breach to my Tapo account or what can i do in this situation?
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Update on Aug 11, 2025.
Hi All,
Thank you for reaching out and sharing your concerns regarding your camera. We take your data security very seriously and appreciate your vigilance.
The information and phenomenon reported can't verify whether there is a security issue with the camera. However, to ensure the safety of your data, we recommend prioritizing the following suggestions:
1. Please refer to the following instructions to stop sharing your camera with others.
How to share my Tapo Smart Devices with family
2. Refer to the following instructions to change the password of your TP-Link account.
What can I do if I forget my password of the cloud account
3. Enable the 2FA feature on the Tapo app to protect your account.
Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App App
Please email us at support.forum@tp-link.com with the following information and the subject line "Forum ID 834566 + your nickname + Someone talking through my camera" if you would like to analyze the reported phenomenon further.
1. The camera's MAC address.
2. The date and time when the reported phenomenon occurs, and your time zone.
3. Confirm if you have shared the camera with other persons. Check if you have established the RTSP/Onvif connections with third-party apps.
4. Go to the Tapo app > Me > View Account > Login Security > Login Activity to see if any other devices have logged into the Tapo app with your account.
5. If your camera is configured to record video continuously to the inserted SD card, please download the video showing the reported phenomenon for analysis.
6. Please refer to the instructions "How to get the log of Tapo Camera" to collect the camera log, and send it to us via email.
Best Regards
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Update on Aug 11, 2025.
Hi All,
Thank you for reaching out and sharing your concerns regarding your camera. We take your data security very seriously and appreciate your vigilance.
The information and phenomenon reported can't verify whether there is a security issue with the camera. However, to ensure the safety of your data, we recommend prioritizing the following suggestions:
1. Please refer to the following instructions to stop sharing your camera with others.
How to share my Tapo Smart Devices with family
2. Refer to the following instructions to change the password of your TP-Link account.
What can I do if I forget my password of the cloud account
3. Enable the 2FA feature on the Tapo app to protect your account.
Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App App
Please email us at support.forum@tp-link.com with the following information and the subject line "Forum ID 834566 + your nickname + Someone talking through my camera" if you would like to analyze the reported phenomenon further.
1. The camera's MAC address.
2. The date and time when the reported phenomenon occurs, and your time zone.
3. Confirm if you have shared the camera with other persons. Check if you have established the RTSP/Onvif connections with third-party apps.
4. Go to the Tapo app > Me > View Account > Login Security > Login Activity to see if any other devices have logged into the Tapo app with your account.
5. If your camera is configured to record video continuously to the inserted SD card, please download the video showing the reported phenomenon for analysis.
6. Please refer to the instructions "How to get the log of Tapo Camera" to collect the camera log, and send it to us via email.
Best Regards
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EXACT same thing has happened to me over the past 2 weeks. Two times now I heard a "Hello" from my camera. The first time I thought I was hearing things. The second time, I was standing right in front of it and someone said hello to me. I use long randomly generated usernames and passwords for all my accounts and I don't share the cameras with anyone, so it's extremely unlikely it was a hack from my end.
- I have no suspicious login activity inside the Tapo app
- I have camera account enabled for access away from home
- I had third party compatibility ON for the first Hello, but I turned it off as I was suspicious. The second Hello was with third party compatibility disabled
Pretty much the only way someone said hello was if TPLink themselves have been breached and many people are able to see and access our cameras...
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Hi,
We have not received any notification recently that says there is a data breach from TP-Link. For the phenomenon you report, please provide the following information for further analysis.
1. What's your camera's model number, hardware, and firmware version?
2. Please send me (@Solla-topee) your camera's MAC address via a private message.
3. What's the date and time when the reported phenomenon occurs? What's your time zone?
4. If your camera is configured to record video continuously to the inserted SD card, please download the video showing the reported phenomenon for analysis.
You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me via a private message.
5. Please refer to the instructions "How to get the log of Tapo Camera" to collect the camera log.
Best Regards
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