H500 - SSD Problem
H500 - SSD Problem
Hello,
after some time, the H500 does not record anymore and the Harddisk is after a soft reboot not recognized anymore.
only after complete power on and off, it will work for some days again.
how can I diagnose this? I can kot find a way to get the log files for the H500
thanks and best regards
Florian
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
joshatsail wrote
Adding to this thread.
soft reboot through app caused my HDD not to initialize.
This was a 2TB Toshiba Hard drive.
Unplugging and plugging back in the H500 brings it back to life. Seems to be a fw bug at this point. I was worried the drive bit the bullet at first.
Are you able to replicate this problem? Or is it a one-time thing?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
for anyone with the same problem
i have the h500 ( 1.1.2 ) - it stopped recording , storage was greyed out, and deleted all AI facial.
they then sent me a beta firmware, which bricked the device , so had to get a new one sent out.
theres a thread sepecfically for problems with the h500.
- Copy Link
- Report Inappropriate Content
yjun wrote
Upon checking, such unconventional hard drive connection methods are not mentioned in any resources of the Tapo H500 hub. Therefore, we cannot confirm whether this would be feasible, and we advise against trying it to prevent any potential issues in the future.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 557
Replies: 15
Voters 0
No one has voted for it yet.