Tapo C 500 com resolução ruim

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Tapo C 500 com resolução ruim

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AndreSchaf

2025-07-27 18:08:10 - last edited 2025-07-31 11:34:46

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Registered: 2025-07-27

Tapo C 500 com resolução ruim

2025-07-27 18:08:10 - last edited 2025-07-31 11:34:46

Model: Tapo C500

Hardware Version: V2

Firmware Version: 1.1.2

Estou com um problema na câmera Tapo C500 V2.8.

Mesmo com sinal Wi-Fi forte (–57dBm), rede estável e modo HD ativado, a imagem ao vivo permanece com qualidade ruim. Nas gravações, ainda não verifiquei, pois não coloquei ainda o cartão SD.

Verifiquei que a transmissão ao vivo está muito baixa, batendo um máximo em torno de ~215 Kbps, tanto com o app conectado à rede local, quanto rede externa.

Testei em diferentes dispositivos, redes e reiniciei a câmera, mas o bitrate continua baixo.

Suspeito de um bug no firmware atual (V2.8).

Por favor, verifiquem se há correção prevista ou me orientem sobre possível downgrade. Obrigado!

1 Accepted Solution

Solla-topee

2025-07-28 12:25:35 - last edited 2025-07-31 11:34:46

Posts: 18891

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Registered: 2020-05-19

Re:Tapo C 500 com resolução ruim-Solution

2025-07-28 12:25:35 - last edited 2025-07-31 11:34:46

@AndreSchaf

Hi,
Please confirm the following information for the reported phenomenon.

1. On the camera's Live View page, which Video Quality is selected?

2. How many devices are streaming the camera's live feed simultaneously? Please reboot the camera and ensure only one device streams the camera's live feed. Then, force close the Tapo app on the device and reopen it. Will the video quality be better?

3. Please send me a video showing the reported phenomenon. You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation

Tapo C 500 com resolução ruim

Tapo C 500 com resolução ruim

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