Viewpoint keeps altering

Chaddyman

2025-08-14 07:39:52 - last edited 2025-09-18 12:45:41

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Registered: 2025-08-10

Viewpoint keeps altering

2025-08-14 07:39:52 - last edited 2025-09-18 12:45:41

Model: Tapo C500

Hardware Version: V2

Firmware Version: 1.1.2

I set 3 or 4 viewpoints then save, but after a while the viewpoints change, normally looking upwards. In addition I can't reset the viewpoints to their original position as I am faced with a message that the camera has reached it's maximum rotation

1 Accepted Solution

Solla-topee

2025-08-15 03:57:17 - last edited 2025-09-18 12:45:41

Posts: 17986

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Registered: 2020-05-19

Re:Viewpoint keeps altering -Solution

2025-08-15 03:57:17 - last edited 2025-09-18 12:45:41

@Chaddyman

Hi,
You can refer to Q7 in the following instructions to troubleshoot the reported behavior.
General questions about the TP-Link camera's Pan & Tilt feature
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.

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Solla-topee

2025-08-15 03:57:17 - last edited 2025-09-18 12:45:41

Posts: 17986

Helpful: 3095

Solutions: 3873

Stories: 9

Registered: 2020-05-19

Re:Viewpoint keeps altering -Solution

2025-08-15 03:57:17 - last edited 2025-09-18 12:45:41

@Chaddyman

Hi,
You can refer to Q7 in the following instructions to troubleshoot the reported behavior.
General questions about the TP-Link camera's Pan & Tilt feature
Best Regards

Viewpoint keeps altering

Viewpoint keeps altering

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