Not able to download camera/doorbel recordings while in another network

Not able to download camera/doorbel recordings while in another network

Not able to download camera/doorbel recordings while in another network
Not able to download camera/doorbel recordings while in another network
3 weeks ago
Model: Tapo C320WS  
Hardware Version: V2
Firmware Version: 1.3.5 build 250522

Hi,

This subject has been addressed by many.
It is quite ridiculous that you cannot download recordings from your TAPO camera's phone app when in another network.


I heard several excuses:

"We don't want to use too much of your bandwith when downloading uncompressed recordings" Just warn about that and let the user decide, please!
or
"You can still record the recording to your phone while playing back the recording..." but you get not full resolution then
or
"You need to take a subscription for the cloud functions" I chose TAPO because I wouldn't need one

When a burglar takes the HUB or SD card, I'm left empty handed

With competitor EUFY, this is no problem. 

I regret taking TAPO.
This is a deal breaker for me.I will try to sell everything 2nd hand, unless this is fixed in a software update.
Will TAPO fix this in a future software update?
Let me know

Kind regards, Wim





 

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Re:Not able to download camera/doorbel recordings while in another network
3 weeks ago

  @hTuyG56kk__ 

Hi,
Thank you very much for your feedback regarding the remote download of SD card videos on the Tapo Camera. We completely understand your expectations for this feature and greatly appreciate your suggestions. We have collected this type of request and forwarded it to the relevant team, where it will serve as an important reference for future firmware upgrades and feature enhancements.

 

Currently, we do not have information on when this functionality will be added to the Tapo Camera. However, we will continue to collect user feedback and forward it to the relevant team for evaluation, and strive to enhance the user experience when using our product.

 

Thank you for your understanding and support.

 

Best Regards

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