C210 camera vanished from the app
I have a C210 camera. Earlier today, it repeatedly beeped to itself for no obvious reason. Now, it is flashing red/green
When I looked at the app, it had disappeared! It's not present in the Home or Cameras tab.
How do I fix this? Or is it a hardware failure?
Thanks!
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Hi,
From your description, it sounds like the camera is removed from the Tapo app, and it's required to reconfigure the camera to make it work again.
If you did not remove the camera from the Tapo app, please check if you have shared your Tapo account with others, and they removed the camera.
It's suggested to change the password of the TP-Link account and enable the 2FA feature on the Tapo app to protect your account.
Change the TP-Link account's password: What can I do if I forget my password of the cloud account
Enable 2FA feature in the Tapo app: Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App
Below are the instructions to set up your Tapo camera.
How to set up the Tapo camera
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
From your description, it sounds like the camera is removed from the Tapo app, and it's required to reconfigure the camera to make it work again.
If you did not remove the camera from the Tapo app, please check if you have shared your Tapo account with others, and they removed the camera.
It's suggested to change the password of the TP-Link account and enable the 2FA feature on the Tapo app to protect your account.
Change the TP-Link account's password: What can I do if I forget my password of the cloud account
Enable 2FA feature in the Tapo app: Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App
Below are the instructions to set up your Tapo camera.
How to set up the Tapo camera
Best Regards
- Copy Link
- Report Inappropriate Content
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