C260 H264 Codec
C260 H264 Codec
Hello,
While i'm research Tapo C260 on website Specifications - Tapo C260 | Pan/Tilt AI Home Security Wi-Fi Camera | TP-Link
I see codec is H264, but when I received product. And added to my synology it's said H265.and mirror stream is H264
I want switch back to H264 on mainstream.
Please add option to switch back to H264 codec.
Thank you
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Hi All,
For the reported phenomenon, we recommend sending an email to the forum support team with the following information for further assistance.
>> For users in the United States, please send the email to forumsupport.usa@tp-link.com. Click to Join TP-Link Community - US Site
>> For users from other countries and regions, please send your email to support.forum@tp-link.com.
Subject: [Forum Escalation] [ID 838350] Tapo camera uses H.264 codec on mainstream
Forum Nickname: [User Provided]
Thread URL: [User Provided]
https://community.tp-link.com/en/smart-home/forum/topic/838350 and the link to your original post.
Model & Version: [User Provided]
Description: [User Provided]
Describe the encountered phenomenon, provide the camera's MAC address, and the third-party app used.
Best Regards
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Hi,
Thank you for the feedback. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
After you receive the email, please send the camera's MAC address to the tech team.
Best Regards
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Hello,
I have the same issue as @anhnv93. Could you please also forward my case to the tech team?
Thank you!
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@Zimbo196 Hi, in your situation, please send me the camera's MAC address via a private message first for checking.
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HI, I am facing the same issue?
Any resulution or option to downgrade to .H264?
Thanks,
KJ
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Hi,
Could you please explain why you want to switch to the H.264 codec on mainstream? For instance, it's not possible to establish an RTSP stream with a third-party app via mainstream, or for other reasons. What's the third-party app?
Please send me (@Solla-topee) the camera's MAC address via a private message for checking.
Best Regards
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@Solla-topee Hi, its due to Apple Home Kit Specs. Only H.264 works.
Thank you
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Hi,
Please also send me the camera's MAC address via a private message. I'll check if a new firmware is available for your camera.
Best Regards
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Hi,
Thank you for the MAC address provided in a private message. If you are in the US, we recommend sending an email to forumsupport.usa@tp-link.com with the following information for further assistance.
Subject: [Forum Escalation][ID 838350] Tapo camera needs to use H.264 codec on mainstream
Forum Nickname: KJP10480
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/838350?replyId=1628602
Model&Version: [User Provided]
Description: [User Provided]
Please provide a detailed description of your usage scenario and questions, and also send them the camera's MAC address via email.
Once sent, a ticket will be created in our technical support system, and a member of the team will follow up to assist you.
Best Regards
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is there a reason why this isn't available as an option by default? I bought the camera mainly because the product page said h264. Even today the product page still says h264. I expect anyone wanting to integrate to HomeKit via scrypted or similar will have the same issue - need to either transcode main stream or accept using secondary stream, neither of which are ideal solutions. I will use the mail template also to request update...
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FYI for anyone else wanting h264 on c260: I emailed support using the template in this thread and had a firmware pushed within a day. It is working well, with main stream now in h264.
Thanks!
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