Issue with pan/tilt calibration lost atleast 2 times a day
I am also facing the same issue with my 2 Tapo C500s. The calibration is lost multiple times a day (atleast twice a day) and I have to re-calibrate it again and again just be sure, it covers the views which it is intended to capture.
This has been a huge frustration. I have tried multiple things and yes the issue is with the calibration which is i am 200% sure about.
I have mailed Tapo support but I don't know if this issue can be resolved or not, immediately.
It is affecting the sole purpose of which the security cameras are being installed for.
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Hi,
Thank you for providing the information and video. In your situation, please contact your retailer or local team to check if your camera is under warranty. If so, check if you can have the Tapo C500 V1 as a replacement.
Best Regards
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Hi,
Please describe the phenomenon you experience before tapping the Pan & Tilt correction feature.
Usually, it's recommended to follow the suggestions from the tech team to troubleshoot if you have contacted them already.
Best Regards
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I am attaching the video for you to view the issue.
I think it will be more than enough to explain but I am also providing the issue just for reference -
Issue: The camera can be seen navigating through viewpoints after lost calibration. After resetting it again and checking on the same viewpoint. You can notice the difference. (Prefixed with "ScreenRecording")The camera can be seen navigating through viewpoints after lost calibration. After resetting it again and checking on the same viewpoint. You can notice the difference. (Prefixed with "ScreenRecording")
Video Url : https://drive.google.com/file/d/1B5t-Wg_j6T1fIs4eTgYYp1MwDEj3OwCf/view
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Hi,
Thank you for providing the information and video. In your situation, please contact your retailer or local team to check if your camera is under warranty. If so, check if you can have the Tapo C500 V1 as a replacement.
Best Regards
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