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Issue with pan/tilt calibration lost atleast 2 times a day

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Issue with pan/tilt calibration lost atleast 2 times a day

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Issue with pan/tilt calibration lost atleast 2 times a day
Issue with pan/tilt calibration lost atleast 2 times a day
2025-08-18 17:07:24 - last edited 2025-09-19 09:01:04
Model: Tapo C500  
Hardware Version: V2
Firmware Version: 1.1.2

I am also facing the same issue with my 2 Tapo C500s. The calibration is lost multiple times a day (atleast twice a day) and I have to re-calibrate it again and again just be sure, it covers the views which it is intended to capture. 

This has been a huge frustration. I have tried multiple things and yes the issue is with the calibration which is i am 200% sure about. 

I have mailed Tapo support but I don't know if this issue can be resolved or not, immediately. 

It is affecting the sole purpose of which the security cameras are being installed for.

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Re:Issue with pan/tilt calibration lost atleast 2 times a day-Solution
2025-08-20 03:33:53 - last edited 2025-09-19 09:01:04

  @Srijeet 

Hi,
Thank you for providing the information and video. In your situation, please contact your retailer or local team to check if your camera is under warranty. If so, check if you can have the Tapo C500 V1 as a replacement.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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Re:Issue with pan/tilt calibration lost atleast 2 times a day
2025-08-19 12:32:38

  @Srijeet 

Hi,
Please describe the phenomenon you experience before tapping the Pan & Tilt correction feature.
Usually, it's recommended to follow the suggestions from the tech team to troubleshoot if you have contacted them already.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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Re:Issue with pan/tilt calibration lost atleast 2 times a day
2025-08-19 13:58:11 - last edited 2025-08-19 15:02:35

  @Solla-topee 

I am attaching the video for you to view the issue.

I think it will be more than enough to explain but I am also providing the issue just for reference - 

 

Issue: The camera can be seen navigating through viewpoints after lost calibration. After resetting it again and checking on the same viewpoint. You can notice the difference.  (Prefixed with "ScreenRecording")The camera can be seen navigating through viewpoints after lost calibration. After resetting it again and checking on the same viewpoint. You can notice the difference.  (Prefixed with "ScreenRecording")

 

Video Url : https://drive.google.com/file/d/1B5t-Wg_j6T1fIs4eTgYYp1MwDEj3OwCf/view

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Re:Issue with pan/tilt calibration lost atleast 2 times a day-Solution
2025-08-20 03:33:53 - last edited 2025-09-19 09:01:04

  @Srijeet 

Hi,
Thank you for providing the information and video. In your situation, please contact your retailer or local team to check if your camera is under warranty. If so, check if you can have the Tapo C500 V1 as a replacement.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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