DISPOSITIVO INALCANZABLE

DISPOSITIVO INALCANZABLE

DISPOSITIVO INALCANZABLE
DISPOSITIVO INALCANZABLE
2025-09-02 20:05:06 - last edited 2025-09-26 08:43:50
Model: Tapo C510W  
Hardware Version: V1
Firmware Version: 1.3.3 Build 250228 Rel.56467n

Hola, tengo tres cámaras tapo, (dos C510W y una C320WS). Tengo el problema de desconexión con la primera C510W que compré en junio de 2024 funcionó un tiempo y luego empezó a desconectarse de la Wifi. El mensaje de error que pone es dispositivo inalcanzable. La cámara es la más cercana al router de las tres que tengo, incluso puse un amplificador, pero nada. Tengo que estar subiéndome con una escalera casi al tejado para pulsar el botoncito de reset con el riesgo de caerme. En fin, lo que he observado es que el firmware que tiene instalado la cámara que no funciona es la versión 1.3.3, mientras que el firmware de la otra cámara del mismo modelo que si me funciona es la versión 1.1.3., comprada posteriormente y que no me da ningún problema. Ya que las dos son el mismo tipo de cámara quisiera saber si es posible descargarme el firmware de la cámara que me funciona (versión 1.1.3) e instalarlo en la que falla continuamente.

 

Muchas gracias,

 

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Re:DISPOSITIVO INALCANZABLE-Solution
2025-09-03 06:54:19 - last edited 2025-09-26 08:43:50

  @carcamusa 

Hi,
1. The Tapo C510W V1 has the latest firmware version 1.3.3, and the Tapo C510W V2 has the latest firmware version 1.1.3. The firmware for the V2 can't be used on the V1.

 

2. Typically, you can refer to the following instructions to troubleshoot if your camera keeps losing connection.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

Please confirm the following information if the same behavior occurs.
  1) What's the LED status on the camera when it loses connection? 
  2) Do you need to factory reset the camera and reconfigure it to make it work again? Or can you recover it by rebooting it?
  3) When the camera is working, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value. If the RSSI value is less than -60 dBm, please move the camera closer to the router.
  4) What's the model number of your router? Is the camera connected to the router's Wi-Fi directly rather than an AP/RE?
  5) How often does the disconnect behavior occur?

 

Best Regards

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Re:DISPOSITIVO INALCANZABLE-Solution
2025-09-03 06:54:19 - last edited 2025-09-26 08:43:50

  @carcamusa 

Hi,
1. The Tapo C510W V1 has the latest firmware version 1.3.3, and the Tapo C510W V2 has the latest firmware version 1.1.3. The firmware for the V2 can't be used on the V1.

 

2. Typically, you can refer to the following instructions to troubleshoot if your camera keeps losing connection.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

Please confirm the following information if the same behavior occurs.
  1) What's the LED status on the camera when it loses connection? 
  2) Do you need to factory reset the camera and reconfigure it to make it work again? Or can you recover it by rebooting it?
  3) When the camera is working, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value. If the RSSI value is less than -60 dBm, please move the camera closer to the router.
  4) What's the model number of your router? Is the camera connected to the router's Wi-Fi directly rather than an AP/RE?
  5) How often does the disconnect behavior occur?

 

Best Regards

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