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New H500 Hub HDD issues

New H500 Hub HDD issues

New H500 Hub HDD issues
New H500 Hub HDD issues
2 weeks ago
Tags: #Hub Video Storage
Model: Tapo H500  
Hardware Version: V1
Firmware Version: 1.3.1 Build 20250822 rel.65691

Hi all

 

Ok After updating my Old Hub to the new one the transisioning from one to the other seemed pretty good however ive had a few issues when the recordings from my camera and doorbell cant be accesssed. when ive come hoem to look at the problem the HDD is so hot its unbelievable, Ive gone through 2 1TB hard drives now in it and it seems like the H500 is cooking them. Ive now tried another SSD to see what happens with that. Yes the ones i used before were old 2.5" laptop hard drives but they shouldnt be failing like they are. I was hoping upgrading to the new hub would give me some stability regards recordings but so far ive had issues. can anyone help?

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#1
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5 Reply
Re:New H500 Hub HDD issues
a week ago

  @Sean69 

 

What are the models of your HDDs? Are they a model in our tested list? Hard Drive Compatibility List for Tapo H500

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:New H500 Hub HDD issues
Monday
Both are WD 1TB 2.5" drives one being WD10SPZX and the other WD10JPVX....... Ive now installed a SSD to see how that copes but ive had issues with that aswell now. Ive curreently got to cameras set up to record to the SSD (The doorbell and a flood lit one) they are both set up to continually record and the flood light has done that but then my doorbell decided to stop recording for nearly 4 days (last recording 10th September at 1952 and then started recording again 14th September at 1639) very bizarre behaviour in the mean time the flood light camera carried on recording. Ive invested alot of time and money in the Tapo/TP-link software/hardware and convinced the wife into changing to this stuff from previous cameras but its plagued with issues and problems. I just want these things to run
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#3
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Re:New H500 Hub HDD issues
Monday

I also have an overheating issue with an SSD in my H500. Its a 250GB Pny SSD, which worked ok for a few days. Then I started getting problems replaying recordings, then the SSD disappeared from the settings. I removed the drive and it was literally too hot to touch. I assume the overheating caused the drive to become unresponsive. Is this someting that can be fixed in software, or are we looking at a hardware design issue. Grateful for any advice.

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#4
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Re:New H500 Hub HDD issues
Monday
sounds very similar to what im suffering with
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#5
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Re:New H500 Hub HDD issues
Friday

  @Wayne-TP 

 

OK still having problems with SSD not recording - my doorbell has stopped recording for no reason on several occations now when it would record for a few days then for no reason starts recording again? ive now set up another flood light camera to see if that does the same (all 3 cameras (doorbell and 2 flood lights) are set up to continussly record) but its not affected the the flood light camera yet

 

Ive invested alot of time and money into this new Tapo system alonfg with a new TP-Link router and extender but there seems to be so many little issues with the whole system

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#6
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