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C310 stopped connecting to Deco Mesh WiFi network.

C310 stopped connecting to Deco Mesh WiFi network.

C310 stopped connecting to Deco Mesh WiFi network.
C310 stopped connecting to Deco Mesh WiFi network.
Thursday - last edited Thursday
Model: Tapo C310   Deco XE75  
Hardware Version:
Firmware Version: 1.4.3 Build 250610 Rel.54956n

Magically, a Tapo C310 I have just stopped connecting to my mesh network. This camera had been connected to this very same network for nearly two years. I have tried EVERYTHING to get this camera connected back to my network! However, nothing will get it to connect back to the TP Link Mesh Network I have.

 

I have tried:
Making the Deco network ONLY broadcast 2.4ghz

Factory resetting the camera then trying to join the network again.

Moving a node physically closer to the camera to verify it has plenty of connectivity. Even though there is a Meross Garage door opener located about 6 feet directly below the camera and a EUFY camera mounted about 12 inches away from it, neither with any connectivity issues.

 

The ONLY thing I can do to get the camera to work is using an entirely different router with the EXACT same SSID and Credentials. I can see all of my other network devices join as well as the C310.

 

I have something like 42 IoT items connected to my network, so changing my password or SSID is not an option. Besides, I've proven those aren't an issue by using a different router with the exact same data. Someone please help me understand why this camera specifically won't connect to my network when using my TP-Link Mesh setup that it had previously been working before I decide to trash both the camera and the routers and never look at another TP-Link product again.....

 

Tapo C310 

I don't know the hardware version. If I take the effort of unmounting this camera to find that information, its going straight to the recycle center
Firmware: 1.4.3 Build 250610 Rel.54956n

 

Deco XE75

 

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#1
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4 Reply
Re:C310 stopped connecting to Deco Mesh WiFi network.
Friday

  @jeffphillips307 

Hi,
You can refer to the steps in the following instructions for troubleshooting when a special client can't connect to the Deco network.
Certain Clients fail to connect to Deco Wi-Fi
Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#2
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Re:C310 stopped connecting to Deco Mesh WiFi network.
Friday

  @Solla-topee thank you for your reponse. As indicated in my post, I have done pretty much every one of these steps in the troubleshooting article...

 

If only certain clients cannot connect to your Deco's Wi-Fi network, follow these steps:

1. Activate a security-free guest network that uses only the 2.4 GHz band and see if the device can connect to the network.

I created an IoT Network that only broadcast 2.4ghz. ALL of my IoT and Smarthome products connected to that network aside from the Tapo C310. I also used a router from different company, I created a WiFi network using the same SSID and Password. Not only did all of my other devices connect to that network but so did the Tapo C310.
 

2. Make sure you're trying to connect to the right network and that you're using the right password.
I did this in several ways and verified by all of my other devices connecting to the network.

 

3. Make sure that the SSID and Wi-Fi password do not contain special characters, such as B. Apostrophe or other characters mentioned here: Special characters are not suitable as Wi-Fi name and password

All of my other devices connect to these networks. And using the same SSID and password on a different company's router, the C310 connects.
 

4. Change the wireless security of your network to WPA2 (some devices have difficulties with newer standards such as WPA 3 or may not be compatible at all)

My Deco system only allows for WPA2.
 

5. Make sure that the device is not listed in the "block list" in the Deco app under: More > Block list.
I have no devices listed under the Block List
 

6. Disable the "Beamforming" and "Fast Roaming" functions (not all Deco's support the beamforming function, so the setting may not be displayed)
I have disabled Beamforming and Fast Roaming, rebooted the network, C310 still does not connect. 

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#3
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Re:C310 stopped connecting to Deco Mesh WiFi network.
an hour ago

  @jeffphillips307 

Hi,
After you factory reset the Tapo C310 and reconfigure it to connect to the Deco's Wi-Fi, what error message appears in the Tapo app when it fails to connect to the Deco's Wi-Fi?

 

Please try again by using a router from a different company, creating a WiFi network with the same SSID and Password as the Deco, then reset the camera and reconfigure it. Once the camera is set up successfully, turn off the router, move the camera close to the Deco units, reboot the camera, and check if it will automatically reconnect to the Deco's Wi-Fi.

 

Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#4
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Re:C310 stopped connecting to Deco Mesh WiFi network.
28 minutes ago

  @Solla-topee I've already done this. It still will not connect to the Deco network. It gets to the "Pairing the Device" stage of the setup then times out and the next screen says it can not connect to to the WiFi network. 

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#5
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