Tapo C110 faulty

Tapo C110 faulty

Tapo C110 faulty
Tapo C110 faulty
Monday
Model: Tapo C110  
Hardware Version: V3
Firmware Version: 1.1.2

I purchased a Tapo C110 on July 25 and everything has been working fine until yesterday. I'd notice every time I walk into the camera frame I'd clear a "click" sound and the camera would flash red. After a few seconds it'll return to normal. At first I thought it was the camera adjusting between night/day but later I noticed the frequency of it so I did a reboot. I also went back to check the recording of each time it happened, I'd noticed the screen would turn pinkish purple. 

 

Here are all the troubleshooting I've done:

- Camera Reboot via App

- Unplugging and plugging it back to restart 

- Formatting SD card

- checked the network (-51(TSSI))

- checked WiFi (signal & strength no issue) 

- hard reset by pressing the reset button on the camera, re-adding it to the app. 
 

After doing all of the above, it is still dropping.

please advise what to do, or if I should request a new camera as I'm still within warranty.


My Tapo C110 specs;

- Firmware 1.1.2 (latest)

- hardware v3 

 

Thank you.
 

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Re:Tapo C110 faulty
Tuesday

  @azzo 

Hi,
Please confirm the following information for the reported phenomenon.

 

  1. Whether the camera is powered by the original power adapter and cord that came with it in the package, rather than another power adapter or extension cable? If not, please power the camera with the original power adapter and cord, and then check if it works fine.

 

  2. Does this phenomenon occur every time the camera detects a person only, or when the camera detects any events?

 

  3. On the camera's Device Settings > Advanced Settings > Display Settings page, please turn on the Compatible Mode and check if it helps.

 

  4. If the same phenomenon persists, please send us a video showing the reported phenomenon.

You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.

Best Regards

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