Recover videos from tapo cloud after camera reset
Hello,
I'm subscribed to the tapo cloud, I moved to different place with diffrent WiFi, and in order to connect the camera to the new WiFi it said to reset the camera, but I didn't think that the videos from the cloud will be gone also.
Is there a way to gain access to them?
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Hi,
If you have subscribed to the Tapo Care service, the camera's detection video clips are stored on our cloud server under the specific TP-Link account, and they can be stored for up to 7/30 days (based on the subscription plan). After that, the video clips will be deleted automatically and can't be restored.
If you have reset your camera and reconfigured it, please check if it is still bound to the same TP-Link account.
If so, you can go to the Tapo app > Cameras tab > Cloud Activity page to find the video clips.
If not, please log out of the Tapo app, then log in with the original TP-Link account, and then navigate to the Tapo app > Cameras tab > Cloud Activity page to find the video clips.
Best Regards
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@Solla-topee thanks a lot, i see videos in the "cloud activity"🙏
Can you please tell also, after cam reset did it formated the sd card that was in the cam, if not does the only way to accsess the videos on it is from a computer?
Best regards
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Hi,
Usually, factory resetting a camera does not format the SD card inside the camera. If the SD card is always inserted into the camera and the camera is not powered off after a reset, you can still view the video recordings from the SD card in the Tapo app after reconfiguring the camera.
If the Tapo app prompts you to format the SD card after reconfiguring the camera, it's recommended to remove the SD card from the camera, connect it to your PC via an SD card adapter, back up important video clips, and then reinsert the SD card into the camera, format it, and configure the storage settings to save new video recordings.
Best Regards
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