TC60 offline

TC60 offline

TC60 offline
TC60 offline
Yesterday
Model: TC60  
Hardware Version:
Firmware Version:

Hi, my TC60 keeps getting offline.sometimes it gets online on its own. Dunno what is happening 😔 

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Re:TC60 offline
8 hours ago

  @Vic16874 

Hi,
Typically, you can refer to the following instructions to troubleshoot if the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

If the offline behavior persists, please confirm the following information.
  1. What's the model number of your wireless router? Do you have a stable connection on other devices when connecting to your router?
  2. When the camera is working, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value. If the RSSI value is less than -60 dBm, we suggest moving the camera closer to your router for a try.
  3. If the camera does not come back online on its own, how do you get it back online? By rebooting it or using some other methods?
  4. How often does the offline behavior occur?

 

Best Regards

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