C21O go offline and do not recover by himself
Hello,
My C210 goes offline at random intervals (not often, approximately one time per week).
What I don't understand is that since le LED is still green and the device keeps responding to ping requests I assume it is alive. So why do I have to reset it by hand (by unplugging then plugging back the power) to have it appears online again ?
Today I've switched to a fixed IP, selected Google DNS and activated UPNp hoping it will improve connectivity stability.
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Hi,
Thank you for your attempt. In this situation, you can also go to the camera's Device Settings > Reboot Camera page to enable the Auto Reboot feature, then check if it helps.
Please confirm the following information if the same phenomenon persists.
1. Please refer to the following instructions to collect the camera log for further analysis.
How to get the log of Tapo Camera
2. Send me (@Solla-topee) the camera's MAC address via a private message.
3. When the camera goes offline in the Tapo app, connect your phone to the same Wi-Fi as the camera, force close the Tapo app, reopen it, and check if the camera will be back online.
Best Regards
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@Solla-topee
Thank you for your attempt. In this situation, you can also go to the camera's Device Settings > Reboot Camera page to enable the Auto Reboot feature, then check if it helps.
Already done several weeks ago. I have sheduded a daily auto reboot.
Please confirm the following information if the same phenomenon persists.
1. Please refer to the following instructions to collect the camera log for further analysis.
How to get the log of Tapo Camera
2. Send me (@Solla-topee) the camera's MAC address via a private message.
3. When the camera goes offline in the Tapo app, connect your phone to the same Wi-Fi as the camera, force close the Tapo app, reopen it, and check if the camera will be back online.
I have activated log collection. I will collect and post them them providing they do not contains private data
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@Solla-topee camera went offline again today
The led is still solid green though.
I send you the log via private messages as requested
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Hi,
Thank you for the information provided in private messages. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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The technical contact diagnosed a hardware issue. I was able to obtain a refund from the supplier and repurchased the exact same model.
Unfortunately, this new device exhibits the same defect.
As a workaround, I’ve implemented a somewhat obfuscated solution using a smart plug from another brand (not TP-Link since my approach requires a documented API).
A script running on my NAS regularly polls the camera’s RTSP port. As soon as the stream becomes unreachable, it triggers a power cycle on the plug.
It works — but I must admit I’m a bit disappointed.
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Hi,
Thank you for sharing the alternative solution of rebooting the camera once the RTSP stream is unreachable. If you're willing to continue troubleshooting, please feel free to email our tech team for further assistance. We are also committed to continuously optimizing the performance of our products.
Best Regards
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