C520WS Pan causes crash.

C520WS Pan causes crash.

C520WS Pan causes crash.
C520WS Pan causes crash.
2025-10-08 12:43:59 - last edited 2025-10-16 11:48:45
Model: Tapo C520WS  
Hardware Version: V2
Firmware Version: Impossible to see that when in this screen

Won't Pan without crashing. Automatically starts the Pan & Tilt Correction. Camera 2 weeks old. Working fine until today. Tilts fine but crashes when Pan is requested on app or Pans to do auto-tracking. Have manually rebooted, powered of/on and manually selected Pan & Tilt adjustment. No improvement.

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#1
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1 Accepted Solution
Re:C520WS Pan causes crash. -Solution
2025-10-16 11:48:35 - last edited 2025-10-16 11:48:45

  @Solla-topee after assistance from Tapo support and considerable trouble shooting I discovered the issue was due to the long security camera DC extension cable being used. While it worked on other cameras it did not work on this one and is not recommended by Tapo. Plugging into a newly installed power outlet (I paid to have installed next to the camera) solved the problem.

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#4
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Re:C520WS Pan causes crash.
2025-10-08 23:08:50
I decided to do a factory reset the following morning. However the problem does not not exist today. All good for now.
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#2
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Re:C520WS Pan causes crash.
2025-10-10 09:01:07

  @WazH 

Hi, 
Thank you for sharing your experience. Below are some troubleshooting tips for Pan & Tilt issues with the camera. Feel free to try them if needed.
General questions about the TP-Link camera's Pan & Tilt feature
Best Regards

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#3
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Re:C520WS Pan causes crash. -Solution
2025-10-16 11:48:35 - last edited 2025-10-16 11:48:45

  @Solla-topee after assistance from Tapo support and considerable trouble shooting I discovered the issue was due to the long security camera DC extension cable being used. While it worked on other cameras it did not work on this one and is not recommended by Tapo. Plugging into a newly installed power outlet (I paid to have installed next to the camera) solved the problem.

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#4
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Re:C520WS Pan causes crash.
2025-10-16 12:00:58

  @WazH  Thank you for sharing your experience. yes

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#5
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