C520WS Pan causes crash.
Won't Pan without crashing. Automatically starts the Pan & Tilt Correction. Camera 2 weeks old. Working fine until today. Tilts fine but crashes when Pan is requested on app or Pans to do auto-tracking. Have manually rebooted, powered of/on and manually selected Pan & Tilt adjustment. No improvement.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@Solla-topee after assistance from Tapo support and considerable trouble shooting I discovered the issue was due to the long security camera DC extension cable being used. While it worked on other cameras it did not work on this one and is not recommended by Tapo. Plugging into a newly installed power outlet (I paid to have installed next to the camera) solved the problem.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi,
Thank you for sharing your experience. Below are some troubleshooting tips for Pan & Tilt issues with the camera. Feel free to try them if needed.
General questions about the TP-Link camera's Pan & Tilt feature
Best Regards
- Copy Link
- Report Inappropriate Content
@Solla-topee after assistance from Tapo support and considerable trouble shooting I discovered the issue was due to the long security camera DC extension cable being used. While it worked on other cameras it did not work on this one and is not recommended by Tapo. Plugging into a newly installed power outlet (I paid to have installed next to the camera) solved the problem.
- Copy Link
- Report Inappropriate Content
@WazH Thank you for sharing your experience. ![]()
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 126
Replies: 4
Voters 0
No one has voted for it yet.
